Hi,
We're having issues when one of our sites experience a service interruption. We currently have the site configured for SRST but when the phones fail back over to the CUCM from the CME at times the phones don't register properly with CUCM. Calls to the location main number can't be completed. To fix this issue the CME device has to be rebooted, we this might be configuration related or a bug. We checked the CME syslogs and found the below errors. I can't find anything for the (Software Error) and don't understand why we're receiving the (No dialpeer match) when rebooting the gateway resolves the issue. Any guidance would be greatly appreciated
000221: Jan 6 22:26:55.762: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Software Error): IEC=1.1.180.11.13.1 on callID 146 GUID=0F603A3B8D4811ED80029077EE5AFA20
000222: Jan 6 22:26:55.771: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (No dialpeer match): IEC=1.1.128.11.5.0 on callID 146 GUID=0F603A3B8D4811ED80029077EE5AFA20
000223: Jan 6 22:27:42.992: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Software Error): IEC=1.1.180.11.13.1 on callID 149 GUID=2BC5A9C08D4811ED80039077EE5AFA20
000224: Jan 6 22:27:42.993: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (No dialpeer match): IEC=1.1.128.11.5.0 on callID 149 GUID=2BC5A9C08D4811ED80039077EE5AFA20
000436: Jan 7 23:26:41.075: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (No dialpeer match): IEC=1.1.128.11.5.0 on callID 4651 GUID=930BE3C28E1911ED801F9077EE5AFA20
000437: Jan 7 23:27:05.325: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Software Error): IEC=1.1.180.11.13.1 on callID 4653 GUID=A1804B9F8E1911ED80209077EE5AFA20
000438: Jan 7 23:27:05.325: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (No dialpeer match): IEC=1.1.128.11.5.0 on callID 4653 GUID=A1804B9F8E1911ED80209077EE5AFA20
000439: Jan 7 23:45:17.675: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Software Error): IEC=1.1.180.11.13.1 on callID 4708 GUID=2C9785B08E1C11ED80219077EE5AFA20
- I checked the VOICE IEC code and received the below results
US-WKK-CME1#sh voice iec desc 1.1.180.11.13.1
IEC Version: 1
Entity: 1 (Gateway)
Category: 180 (Software Error)
Subsystem: 11 (C SCRIPTS)
Error: 13 (Software Error)
Diagnostic Code: 1
US-WKK-CME1#sh voice iec desc 1.1.128.11.5.0
IEC Version: 1
Entity: 1 (Gateway)
Category: 128 (Destination address resolution failure)
Subsystem: 11 (C SCRIPTS)
Error: 5 (No dialpeer match)
Diagnostic Code: 0
Thanks,
