issue with extension mobility

[pranav desidi]

Hi

when user tries to login into EM services , they are getting an error as " login unsuccessful (7) unknown error " . they are successfully logged int but every this error is displayed . i have restarted EM services it was working fine for 2 days today again this error flashed out .

CUCM 8.6.2

[Aman Soi]

Hi,

could be the bug

When logging into extension mobility gets Login unsuccessful Unknown 7

CSCtz28748

Known Affected Releases:

(2)

8.0(3)

8.6(2.22025.1)

regds,

aman 

[pranav desidi]

Hi ,

Thanks for quick response , solution specified was to restart services . i have done it but no use .

[Aman Soi]

Hi,

are u using the same CUCM version as mentioned in bug?

please share show version active.

regds,

aman

[pranav desidi]

Active Master Version: 8.6.2.21900-5

[Kirill Glushenkov]

Hello,

You may try to restart Tomcat also, but it will help for a short time.

Permanent fix is to upgrade to 8.6.2.22900.9

Regards,

Kirill

[pranav desidi]

Hello ,

Tried with tomcat restart but no use , may we should update  .Any link for update ...

[Kirill Glushenkov · Accepted solution]

Hello!

http://software.cisco.com/download/release.html?mdfid=283782839&flowid=45898&softwareid=282074295&release=8.6(2a)SU4a&relind=AVAILABLE&rellifecycle=&reltype=latest

only if you have contract...

[Aman Soi]

As suggested by Kirill , please try upgrading the CUCM.

Make sure you have valid ESW contract as well in case of any assistance required while doing upgrades, if TAC case needs to b opened.

regds,

aman