08-07-2018 12:33 PM - edited 03-17-2019 01:18 PM
Just moved a site from CUCM 6.1 to 11.5 and ever since I have a user (who happens to do the bulk of the outbound calling) who has been having issues. They have a 7941, CUCM 11.5 SU2 w/ a single H.323 gateway. They have a few route patterns, but I think the 2 I'm running into are these: 9.1222XXXXXXX and 9.[2-9]XXXXXX. The 2nd pattern prepends 9222 to the called number to allow users to dial 7 digits for local calls. What the user is reporting is they dial 912221234567 but instead the system dials 912222221234. Pulling the traces from CUCM i see the 912222221234 as the dialed number. Digit analysis shows the call should be routed correctly using the 9.1222 pattern and if I ask the user to keep the phone on the hook, enter the number, and then hit dial the call goes through. I thought maybe it was interdigit timeout but they insist they aren't taking any pause as they dial.
08-07-2018 01:43 PM
Use DNA and look at the route plan report to see what they're matching.
08-08-2018 06:41 AM
DNA shows the call matching the correct patter (9.1222XXXXXXX) and when I had the user stay on-hook and dial and then pick up the handset, which is why i was thinking it was an issue with the digits timing out and CUCM taking the first 7 digits. The user insists that they aren't pausing while calling. I have a CiPC registered there but am unable to replicate the issue.
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