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Jabber Iphone on CME hangs up call when answered

sam saeed
Level 1
Level 1

‎11-05-2014 08:36 AM - edited ‎03-17-2019 12:49 AM

I have shared lines configured with sccp and sip phones. It was originally working fine for a couple of days but now it has issues. When connected via wifi the Jabber client can make calls and but disconnects when answering a received call. I have it set up on a Samsung Android and after playing with the codecs it seems to be working. On a Iphone 6 when trying to answer a call from the outside it hangs up.

Odd part is I found when removing the "no create profile" under voice register global and recreating it "create profile" it seems to work for a few minutes. Once it starts acting up again I get this error message immediately on the screen when the iphone 6 picks up then hangs up:

I get this error message immediately on the screen when the iphone 6 picks up:

 

000112: Nov  5 16:15:26.883: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.112 on callID 43 GUID=BC16ED19643D11E4804EAD3623D3BC78

ROUTER-2911#sh voice  iec description 1.1.180.1.13.112
    IEC Version: 1
    Entity: 1 (Gateway)
    Category: 180 (Software Error)
    Subsystem: 1 (CCAPI)
    Error: 13 (Software Error)
    Diagnostic Code: 112

We were running c2900-universalk9-mz.SPA.152-4.M4.bin, I just upgraded to c2900-universalk9-mz.SPA.153-1.T.bin still the same issue. Anyone have any ideas?

 

voice register dn  1
 number 110
 allow watch
 name Jacks-Iphone 110
 shared-line max-calls 16
 label Jacks--Iphone 110


voice register dn  2
 number 111
 allow watch
 name Tim-Android 111
 shared-line max-calls 16
 label Tim-Android 111

voice register pool  3
 registration-timer max 720 min 660
 id mac 711E.1118.211B
 session-transport tcp
 type CiscoMobile-iOS
 number 1 dn 1
 dtmf-relay rtp-nte
 voice-class codec 1
 username Jack password cisco
 no vad

voice register pool  4
 registration-timer max 720 min 660
 id mac 1115.D11B.A11C
 session-transport tcp
 type Jabber-Android
 number 1 dn 2
 number 2 dn 7
 dtmf-relay rtp-nte
 voice-class codec 1
username Tim password cisco
 no vad

!

voice class codec 1
 codec preference 1 g711ulaw
 codec preference 2 g729r8
ROUTER-2911#

 

 

Labels:
0 Helpful
4 Replies 4

yahsiel2004
Level 7
Level 7

‎11-05-2014 08:59 AM

Can you provide a "debug ccsip message" and also the voice register global configuration.

Regards,

Yosh

HTH Regards, Yosh
0 Helpful

sam saeed
Level 1
Level 1
In response to yahsiel2004

‎11-05-2014 09:29 AM

voice register global
 voice register global

mode cme
 source-address 10.10.10.1 port 5060
 max-dn 8
 max-pool 8
 authenticate register
 authenticate realm cisco
 timezone 13
 tftp-path flash:
 file text
 create profile sync 0004095203724312

000196: Nov  5 12:09:02.859: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
BYE sip:9085776815@10.10.10.1:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.3:5060;branch=z9hG4bK+Vwu4kQkwrPFkaSIhNJ9CA~~407
Max-Forwards: 70
To: <sip:9085776815@10.10.10.1>;tag=3629AC-6D1
From: <sip:2003@10.10.10.3>;tag=ds3f927a8d
Call-ID: 38C95545-644511E4-815DAD36-23D3BC78@10.10.10.1
CSeq: 2 BYE
Content-Length: 0
Also: <sip:110@1.1.1.1:5060;user=phone>
Allow: INVITE, BYE, CANCEL, ACK, REFER, SUBSCRIBE, NOTIFY, INFO
Cisco-Gcid: 38C95545-644511E4-815DAD36-23D3BC78@10.10.10.1


ROUTER-2911#
000197: Nov  5 12:09:06.127: //198/422A7502815F/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.10.10.1:5060;branch=z9hG4bK16510F0
From: "DAVID MARTINEZ" <sip:9085776815@10.10.10.1>;tag=366728-FAF
To: <sip:110@192.168.2.101>;tag=000000000000000a17597bd0-73cfa0a9
Call-ID: 422B112A-644511E4-8162AD36-23D3BC78@10.10.10.1
Date: Wed, 05 Nov 2014 17:09:14 GMT
CSeq: 101 INVITE
Server: Cisco-SIPIPCommunicator/9.2.1
Contact: <sip:F8BC-19B8@192.168.2.101:49325;transport=tcp>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO
Remote-Party-ID: "Jack-Iphone-110" <sip:110@10.10.10.1>;party=called;id-type=subscriber;privacy=off;screen=yes
Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.2.0
Allow-Events: kpml,dialog
Recv-Info: conference
Recv-Info: x-cisco-conference
Content-Length: 230
Content-Type: application/sdp
Content-Disposition: session;handling=optional

v=0
o=Cisco-SIPUA 19855 0 IN IP4 192.168.2.101
s=SIP Call
t=0 0
m=audio 16388 RTP/AVP 18 101
c=IN IP4 192.168.2.101
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv

000198: Nov  5 12:09:06.127: //198/422A7502815F/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:F8BC-19B8@192.168.2.101:49325;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 10.10.10.1:5060;branch=z9hG4bK1671681
From: "DAVID MARTINEZ" <sip:9085776815@10.10.10.1>;tag=366728-FAF
To: <sip:110@192.168.2.101>;tag=000000000000000a17597bd0-73cfa0a9
Date: Wed, 05 Nov 2014 17:08:55 GMT
Call-ID: 422B112A-644511E4-8162AD36-23D3BC78@10.10.10.1
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0


000199: Nov  5 17:09:06.131: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.112 on callID 194 GUID=38C81CF5644511E48157AD3623D3BC78
000200: Nov  5 12:09:06.135: //198/422A7502815F/SIP/Msg/ccsipDisplayMsg:
Sent:
BYE sip:F8BC-19B8@192.168.2.101:49325;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 10.10.10.1:5060;branch=z9hG4bK168203A
From: "DAVID MARTINEZ" <sip:9085776815@10.10.10.1>;tag=366728-FAF
To: <sip:110@192.168.2.101>;tag=000000000000000a17597bd0-73cfa0a9
Date: Wed, 05 Nov 2014 17:08:55 GMT
Call-ID: 422B112A-644511E4-8162AD36-23D3BC78@10.10.10.1
User-Agent: Cisco-SIPGateway/IOS-15.3.1.T
Max-Forwards: 70
Timestamp: 1415207346
CSeq: 102 BYE
Reason: Q.850;cause=0
P-RTP-Stat: PS=0,OS=0,PR=0,OR=0,PL=0,JI=0,LA=0,DU=0
Content-Length: 0


000201: Nov  5 12:09:06.135: //194/38C81CF58157/SIP/Msg/ccsipDisplayMsg:
Sent:
BYE sip:9085776815@208.93.226.215:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.1:5060;branch=z9hG4bK1692321
From: <sip:2016841000@10.10.10.1:5060>;tag=3629BC-13C0
To: "DAVID MARTINEZ" <sip:9085776815@208.93.226.215>;tag=NX71mU55tZNZH
Date: Wed, 05 Nov 2014 17:08:39 GMT
Call-ID: 3fa84e7f-dfb1-1232-769b-f04da23bbb59
User-Agent: Cisco-SIPGateway/IOS-15.3.1.T
Max-Forwards: 70
Timestamp: 1415207346
CSeq: 102 BYE
Reason: Q.850;cause=16
P-RTP-Stat: PS=1177,OS=188002,PR=1321,OR=206368,PL=0,JI=0,LA=0,DU=26
Content-Length: 0


000202: Nov  5 12:09:06.147: //194/38C81CF58157/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.10.10.1:5060;branch=z9hG4bK1692321
From: <sip:2016841000@10.10.10.1:5060>;tag=3629BC-13C0
To: "DAVID MARTINEZ" <sip:9085776815@208.93.226.215>;tag=NX71mU55tZNZH
Call-ID: 3fa84e7f-dfb1-1232-769b-f04da23bbb59
CSeq: 102 BYE
Timestamp: 1415207346 0.000101
User-Agent: Broadvox Fusion
Content-Length: 0


000203: Nov  5 12:09:06.151: //194/38C81CF58157/SIP/Msg/ccsipDisplayMsg:
Received:

ROUTER-2911#uSIP/2.0 200 OK
Via: SIP/2.0/UDP 10.10.10.1:5060;branch=z9hG4bK1692321
From: <sip:2016841000@10.10.10.1:5060>;tag=3629BC-13C0
To: "DAVID MARTINEZ" <sip:9085776815@208.93.226.215>;tag=NX71mU55tZNZH
Call-ID: 3fa84e7f-dfb1-1232-769b-f04da23bbb59
CSeq: 102 BYE
User-Agent: Broadvox Fusion
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, INFO, UPDATE, REGISTER, REFER, NOTIFY
Supported: timer, path, replaces
Content-Length: 0


000204: Nov  5 12:09:06.859: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
BYE sip:9085776815@10.10.10.1:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.3:5060;branch=z9hG4bK+Vwu4kQkwrPFkaSIhNJ9CA~~407
Max-Forwards: 70
To: <sip:9085776815@10.10.10.1>;tag=3629AC-6D1
From: <sip:2003@10.10.10.3>;tag=ds3f927a8d
Call-ID: 38C95545-644511E4-815DAD36-23D3BC78@10.10.10.1
CSeq: 2 BYE
Content-Length: 0
Also: <sip:110@1.1.1.1:5060;user=phone>
Allow: INVITE, BYE, CANCEL, ACK, REFER, SUBSCRIBE, NOTIFY, INFO
Cisco-Gcid: 38C95545-644511E4-815DAD36-23D3BC78@10.10.10.1


000205: Nov  5 12:09:06.863: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:

ROUTER-2911#un aSIP/2.0 200 OK
Via: SIP/2.0/UDP 10.10.10.3:5060;branch=z9hG4bK+Vwu4kQkwrPFkaSIhNJ9CA~~407
From: <sip:2003@10.10.10.3>;tag=ds3f927a8d
To: <sip:9085776815@10.10.10.1>;tag=3629AC-6D1
Call-ID: 38C95545-644511E4-815DAD36-23D3BC78@10.10.10.1
CSeq: 2 BYE
Content-Length: 0

ROUTER-2911#un all
000206: Nov  5 12:09:08.047: //198/422A7502815F/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.10.10.1:5060;branch=z9hG4bK168203A
From: "DAVID MARTINEZ" <sip:9085776815@10.10.10.1>;tag=366728-FAF
To: <sip:110@192.168.2.101>;tag=000000000000000a17597bd0-73cfa0a9
Call-ID: 422B112A-644511E4-8162AD36-23D3BC78@10.10.10.1
Date: Wed, 05 Nov 2014 17:09:16 GMT
CSeq: 102 BYE
Server: Cisco-SIPIPCommunicator/9.2.1
Content-Length: 0

 

 

 

0 Helpful

yahsiel2004
Level 7
Level 7
In response to sam saeed

‎11-05-2014 09:35 AM

Did you capture the full debug? Can you also provide your voip dial-peers configs.

HTH Regards, Yosh
0 Helpful

sam saeed
Level 1
Level 1
In response to yahsiel2004

‎11-05-2014 12:20 PM

Seemed to have figured it out for now at least.. I knew playing with the codecs got it to fully work on the Android. After I mentioned that I believed its a codec issue to the user and explained how it worked with the bandwidth etc. The user mentioned that on the Jabber in there phone they enabled low bandwidth and after a quick google I found this.

Iphone

Low Bandwidth mode supports G.729a only.

The codecs that were enabled with the in/outbound dial-peers were:

voice class codec 1
 codec preference 1 g711ulaw
 codec preference 2 g729r8

voice register pool  3
 registration-timer max 720 min 660
 id mac 787E.6178.2D4B
 session-transport tcp
 type CiscoMobile-iOS
 number 1 dn 1
 dtmf-relay rtp-nte
 username Jack password xxxxx
 codec g711ulaw
 no vad

 

I had the user disable the low bandwidth mode and after I recreated the profile under voice register global and it worked.

 

My next question is there a policy to grey out all of the configs which will prevent the user from making any changes once the user is Connected via Jabber so this does not happen again?

0 Helpful
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