I am getting intermittent reports of no audio from remote Jabber users when calls are routed through a Hunt Group. The Jabber user sees a call coming in, answers the call, and there is no audio. If you call the Jabber DN directly, then it works normally. Jabber users are working from home, connected by a Cisco AnyConnect VPN tunnel. The hunt group uses the Broadcast algorithm, and has a mix of on-net (8851) and off-net (Jabber) phones. The on-net phones are not reporting any problems. Call flow is PSTN -> CUBE-> CUCM-> IVR -> Hunt Pilot -> Jabber
What can I do to make Jabber more resilient? Are there any timers that can be adjusted?
Thanks, Randy
