How can I get rid of a connection delay when using the Group Pickup feature? I configured several 3 digit Call Pickup Groups, and the rest of the dial plan is 6 digits. I notice it takes about 5 seconds to connect after pressing "Group Pickup" softkey then entering the 3 digit group number. I think I am hitting the T302 timer, which is also set at 5 seconds. The pickup groups are numbered 100 - 109, and I don't have any other route pattern that matches those digits.   Thanks, Randy ... View more

How can I get the Corporate Directory service to pull data from Active Directory LDAP without going through CallManager server? I have some tenants that want to use Corporate Directory on their 8851 phones, but they belong to a different LDAP domain that is not synced to CallManager The IP Phone Services SDK has a script called localizeddirectory.asp which does exactly what I want, but I understand that will not work with 7800/8800 phones.   Thanks, Randy   ... View more

I have a Directory Handler in UCXN 10.5.1.10000-7  that should only search for voicemail boxes in a certain partition. I configured the Handler Search Scope to use a Search Space, and configured that Search Space to contain only one Partition, then assigned Voicemail accounts to that Partition. Tests show that the Directory Handler will transfer to Voicemail accounts in any Partition, not just the one contained in the Search Space.   Is there something I am missing on the Config?   Thanks, Randy ... View more

I am seeing some odd behavior from UCCX. I have a simple script that plays a prompt, then transfers the call to a CUCM Hunt Pilot with Native Call Queueing enabled. The problem is that the initial audio after the transfer is badly distorted. It should be playing the "Welcome Greeting Sample" from the CUCM MoH server, then transfer the call to the Line Group member. All MoH after the initial "Welcome Greeting Sample" plays OK, and audio is good when the call connects to the Line Group phone. It's just that first audio file from the MoH server.   I did some troubleshooting with a packet capture from the Calling IP Phone. It looks like the Calling phone sends an "RTCP Goodbye" packet to the UCCX server during the transfer, but the UCCX server keeps sending an RTP stream to the phone. This is at the same time as the RTP stream from the MoH server. Both streams go to the same destination port on the calling phone. If I disable the Prompt step in script, then the UCCX server never sends an RTP stream and the "Welcome Greeting Sample" plays out OK. It looks like the bad audio happens when there is two RTP streams going to the same port on the phone.   The Call Redirect > Successful step has a Terminate (-Triggering Contact-) step. I thought that was supposed to stop the RTP stream? Are there any other Best Practices when you terminate a script with a Call Redirect step?   This is on UCCX 10.6 and 11.5, with CUCM 10.5(2). The calling endpoints are Cisco 8851 phones and CUBE (PSTN)   Thanks, Randy ... View more