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Randall White
Online

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5 Accepted Solution
30 Helpful Vote
CCP Member
1 Accepted Solution
10 Helpful Vote
1 Helpful Vote
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Stats
Member since ‎02-25-2003
283
Posts
39
Helpful
5
Solutions

Re: UCCX 12.5 CUIC - Calls Handled By Other

Created by in Contact Center
05-17-2022
05-17-2022
No, it is a simple loop that plays a prompt, then holds for 60 seconds.The only way out is to hang u...

Re: UCCX 12.5 CUIC - Calls Handled By Other

Created by in Contact Center
05-17-2022
05-17-2022
As I mentioned above, there is only one CSQ.

UCCX 12.5 CUIC - Calls Handled By Other

Created by in Contact Center
05-17-2022
05-17-2022
I am trying to understand the 'Calls Handled By Other' field in the CSQ Activity Report.I have two v...

Jabber on NCQ receives multiple calls

Created by in IP Telephony and Phones
11-10-2020
11-10-2020
Jabber clients are getting a second call ringing in from a hunt group, even though they are already ...

Re: COBRAS Import won't install

Created by in IP Telephony and Phones
09-18-2020
09-18-2020
Problem fixed. Some other services were stuck and running disk at 100%.

COBRAS Import won't install

Created by in IP Telephony and Phones
09-18-2020
09-18-2020
COBRAS Import for Connection.exe won't install on my Windows 10 PC. When I double click the file, I ...

Re: 3rd Party Directory for 8800 Phones? Directory for Sub-Tenants

Created by in IP Telephony and Phones
08-10-2020
08-10-2020
Thanks, but I am looking for an on-premise solution.

Re: 3rd Party Directory for 8800 Phones? Directory for Sub-Tenants

Created by in IP Telephony and Phones
08-10-2020
08-10-2020
There are a few, but only as part of larger (and more expensive) suites. I didn't see any stand alon...

3rd Party Directory for 8800 Phones? Directory for Sub-Tenants

Created by in IP Telephony and Phones
08-05-2020
08-05-2020
I am looking for a 3rd party directory server. I have sub-tenants that are on a different AD domain,...

Jabber no audio with Hunt Groups

Created by in IP Telephony and Phones
07-20-2020
07-20-2020
I am getting intermittent reports of no audio from remote Jabber users when calls are routed through...

Re: TMS 14.6 - TMSNG database too big, not purging

Created by in TelePresence and Video Infrastructure
01-21-2020
01-21-2020
I wound up having to open a TAC case to manually clean up the databases. Apparently any purge operat...

TMS 14.6 - TMSNG database too big, not purging

Created by in TelePresence and Video Infrastructure
01-10-2020
01-10-2020
I have noticed that my TMS SQL server is running out of disk space. Instead of just throwing more di...

Re: CUCM 10.5 - No Call Diagnostic data in CMRs - fields blank

Created by in IP Telephony and Phones
01-02-2020
01-02-2020
The problem was that 'Load CDR Only' was checked in CAR tool under System > Scheduler > CDR Load

CUCM 10.5 - No Call Diagnostic data in CMRs - fields blank

Created by in IP Telephony and Phones
12-24-2019
12-24-2019
I started looking at my Call Management Records in CUCM 10.5. I am getting information like Record T...

SIP 180 Ringing question

Created by in IP Telephony and Phones
10-15-2019
10-15-2019
When a phone sends a 180 Ringing message to CallManager, does that mean the phone is actually ringin...
Public Statistics
Date Registered ‎02-25-2003 10:28 AM
Date Last Visited ‎05-17-2022 02:16 PM
Total Messages Posted 283
Total Helpful Votes Received 39
Helpful Votes Given To