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Randall White
Level 6
Level 6
Member since ‎02-25-2003
‎06-11-2024
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  • 293 Posts
  • 6 Solutions
  • 46 Helpful votes Given
  • 41 Helpful votes Received
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User Activity

COBRAS Export - Unable to download test wav file

05-06-2024
I need to migrate some users off an old CUC cluster. COBRAS Export is giving me this error:(error) in DownloadWAVFile on ConnectionWAVFiles:The underlying connection was closed: An unexpected error occurred on a receive.Wireshark shows CUC sending a ...

UCCX Extend and Connect - Edit Number from Jabber

07-10-2023
Is there any way to allow Finesse/UCCX agents to switch between Jabber DN and Remote Destination to receive calls? I want to use the Device for Calls>Edit Number field in the Jabber app to choose where they receive calls.I have configured Extend and ...

UCCX - Change Priority after waiting 5 min in Queue

04-24-2023
Hi All,Is it possible (or even a good idea) to change the Priority of a call while it is in the queue? I would like to increase Priority after a call has been waiting for 5 minutes.We have 2 different Priority Groups (P1 and P5) across a dozen CSQs. ...

CER 12.5 - How many simultaneous 911 calls?

02-21-2023
How many simultaneous 911 calls can you make per ELIN?I  have one ELIN per ERL, and ERL is based on IP Subnet.I heard a rumor that you can only make one 911 call per ELIN, but can't find any documentation.I had a situation where two users called 911 ...

UCCX Finesse - Supervisor Barge MRGL

01-06-2023
I just started deploying the Barge feature for Finesse Supervisors in UCCX 12.5Which MRGL determines the conference bridge used by the Barge conference?Barging (Supervisors) phone, Agent Phone, CTI Ports or ???Some supervisors are complaining that it...
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Community Statistics
Member Since ‎02-25-2003 10:28 AM
Date Last Visited ‎06-11-2024 01:03 AM
Posts 293
Total Helpful Votes Received 41