Hi All,Is it possible (or even a good idea) to change the Priority of a call while it is in the queue? I would like to increase Priority after a call has been waiting for 5 minutes.We have 2 different Priority Groups (P1 and P5) across a dozen CSQs. ...

How many simultaneous 911 calls can you make per ELIN?I  have one ELIN per ERL, and ERL is based on IP Subnet.I heard a rumor that you can only make one 911 call per ELIN, but can't find any documentation.I had a situation where two users called 911 ...

I just started deploying the Barge feature for Finesse Supervisors in UCCX 12.5Which MRGL determines the conference bridge used by the Barge conference?Barging (Supervisors) phone, Agent Phone, CTI Ports or ???Some supervisors are complaining that it...

I am trying to understand the 'Calls Handled By Other' field in the CSQ Activity Report.I have two very simple IVR scripts that are almost identical. One has 10% of calls in 'Calls Handled By Other', the other IVR has less than 1%.The UCCX Reporting ...

Jabber clients are getting a second call ringing in from a hunt group, even though they are already on a call. Sometimes they will get 2 calls presented at once, from the same Hunt Group. Why would this happen? Normally, you shouldn't get a call from...