About Randall White

Randall White · 05-06-2024

I need to migrate some users off an old CUC cluster. COBRAS Export is giving me this error:(error) in DownloadWAVFile on ConnectionWAVFiles:The underlying connection was closed: An unexpected error occurred on a receive.Wireshark shows CUC sending a ...

Randall White · 07-10-2023

Is there any way to allow Finesse/UCCX agents to switch between Jabber DN and Remote Destination to receive calls? I want to use the Device for Calls>Edit Number field in the Jabber app to choose where they receive calls.I have configured Extend and ...

Randall White · 04-24-2023

Hi All,Is it possible (or even a good idea) to change the Priority of a call while it is in the queue? I would like to increase Priority after a call has been waiting for 5 minutes.We have 2 different Priority Groups (P1 and P5) across a dozen CSQs. ...

Randall White · 02-21-2023

How many simultaneous 911 calls can you make per ELIN?I have one ELIN per ERL, and ERL is based on IP Subnet.I heard a rumor that you can only make one 911 call per ELIN, but can't find any documentation.I had a situation where two users called 911 ...

Randall White · 01-06-2023

I just started deploying the Barge feature for Finesse Supervisors in UCCX 12.5Which MRGL determines the conference bridge used by the Barge conference?Barging (Supervisors) phone, Agent Phone, CTI Ports or ???Some supervisors are complaining that it...

Randall White · 05-07-2024

Yes, I will migrate users to CUC 12.5.I did upgrade to the latest COBRAS version, but that didn't help. I have used COBRAS many times over the years, and this is the first time I have run into this issue.

Randall White · 10-05-2023

Yes, I had a TAC case open to doublecheck my config. Scenario is call from Teams to CUCM (calls from CUCM to Teams are not affected). When the Cisco phone answers, CUBE sends a 200 OK to Teams, Teams replies with an ACK then a BYE. The BYE contains ...

Randall White · 10-05-2023

This doc:https://www.cisco.com/c/dam/en/us/solutions/collateral/enterprise/interoperability-portal/direct-routing-with-cube.pdf

Randall White · 10-04-2023

Your solution works! I had the same problem. That document was updated in July 2023, and the correct info is still missing.I just added these 2 lines:voice class sip-profiles 200rule 51 response ANY sdp-header Audio-Attribute modify "a=ice-.*" "a=lab...

Randall White · 07-12-2023

Apparently this is not possible. From the Feature Configuration Guide:Remote destination numbers must represent off-cluster devices. You cannot configure directory numbers as remote destination numbers

Member Since	‎02-25-2003 10:28 AM
Date Last Visited	‎06-11-2024 01:03 AM
Posts	293
Total Helpful Votes Received	41

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User Activity

COBRAS Export - Unable to download test wav file

UCCX Extend and Connect - Edit Number from Jabber

UCCX - Change Priority after waiting 5 min in Queue

CER 12.5 - How many simultaneous 911 calls?

UCCX Finesse - Supervisor Barge MRGL

Re: COBRAS Export - Unable to download test wav file

Re: CUBE Teams : Multiplexed media description does not specify an SSR

Re: CUBE Teams : Multiplexed media description does not specify an SSR

Re: CUBE Teams : Multiplexed media description does not specify an SSR

Re: UCCX Extend and Connect - Edit Number from Jabber