Jabber no launch issue

[sbdavies]

Please excuse my newbie approach to this, it's the first time I've posted here. Jabber will open as if it is going to launch, halts, then opens a window asking you enter information to download the log files. I have a attached photos.

[Leonardo Santana]

Hi,

Whats the version of this Jabber? Did you try to update or reinstall? Can you give more details about your issue.

[empi47]

I am having this same issue with a couple users.  In my case, both are running Jabber 15.0.1.  I don't see a whole lot in common with their devices.  One is running Windows 10, the other 11, and both are up to date with patching.  We're tried uninstalling and reinstalling.

[A_]

Use this guide for more details why Cisco Jabber is crashing:

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/jabber-windows/116333-technote-windbg-00.html