Hi, we have a couple of users (one of which is myself) who are unable to log in to Jabber, getting the error "Cannot communicate with the server" at the Sign In window. We've both recently had our main directory line deleted and recreated with new numbers, though the new lines did work for a week or two before problem started. Other users in our team have also had this done but have not had issues signing in. We also each have a second agent number attached to our CUCM profiles to allow us to take calls through Cisco Finesse. I can sign in to Jabber via the app on my iPhone, for which there is a separate Phone profile in CUCM.
Jabber Version 14.0.2.56216 Build 306216
CUCM On-Prem 12.5.1.17900-64
Steps taken
- Reset Jabber
- Deleted and recreated Phone profile and Directory Line in CUCM
- Uninstalled and re-installed Jabber
- Logged into an Azure Virtual Desktop and tried logging on to Jabber there
None of these attempts changed anything, still can't sign in to Jabber and so can't cover Finesse phone shifts when needed. Since the problem follow me to the AVD, could there be something in my roaming profile or AD account that isn't getting cleared by Jabber being reset and uninstalled that could be causing it?
