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Jabber to EX60 - 1080p



I want to make calls between Cisco Jabber ( ver 10.6 ) to EX60 / EX90.

I was unable to get the video to 1080p ( the most the I get is 720p ).

Can you please advise ?


Rising star
Rising star


I found two resources that may help explain your situation. Please have a look at this post in the Cisco Support Community - primarily the last response on the thread.

EX60 call rate limited at 384kbps? | Video Over IP | Cisco Support Community | 5881 | 11436801

In addition, you may find this data sheet helpful, as well.

Cisco TelePresence System EX Series Data Sheet - Cisco

Hope this information is useful.

Kelli Glass

Moderator for Cisco Customer Communities

Wayne DeNardi
VIP Advisor VIP Advisor
VIP Advisor

Do you have the Premium Resolution Option Key installed on your EX90.  Without this, you will not be able to do 1080p30.

You also need to tweak the settings around the Optimal Definition Profile setting and the Quality Setting on the EX90 as well as ensuring you have an appropriate call rate.

Have a look at the table on page 123 of the Administrator Guide.

If you have any more technical queries, I suggest you have a look in the TelePresence Section of the Cisco Support Community Forums where these devices are quite actively discussed.


Please remember to rate responses and to mark your question as answered if appropriate.

Thanks, I will try to ask there.

BTW, I have the option Premium Resolution Option Key as True in the EX.

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