We have a user that is able to log into his jabber account, but the "use my computer for calls" is greyed out. The user can not uncheck this option.
I have checked their profile and it appears to be the same as everyone elses nothing stands out.
Please can you check that:
1) Under Device-> Phone->Phone Configuration->Device Information->Owner User ID is set to the corresponding user
2) Under Device-> Phone->Phone Configuration->Line1->Users Associated with line-> The same user is associated, as above
3)Under User Management->End User->End User Configuration: The Device is included in "Controled Devices List" and that Under Permission Information the following permissions are allowed:
Standard CCM End User
Standard CTI Allow Controls Supporting Connected Xfer and conf
Standard CTI Allow Control of Phones supporting Rollover Mode
Standard CTI Control
Let us know,