keypad issue

[1620415]

in my cisco ip phone 8845  When I press the soft keypad on a Cisco IP phone, the wrong input appears on the screen? example when i press button 1 in and screen appears 2. how to fix it? 

[tonypearce1]

lol that is weird. What have you tried so far? I'd reset and wipe the phone first and then retest: 

I googled for this as could not remember the specific sequence to do a full reset. 

Reset via Keypad

1. Disconnect your phone from its power supply. 
2. Press and hold the # key on your keypad and reconnect the phone to its power supply.
3. When you the Headset and Speaker icons light up release the # key and press 123456789*0# on the keypad in sequence.
4. After the numbers are entered you will see the line buttons flash amber and green as the phone completed the reset process.

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The phone will reboot, and boot up as new. You must have a correct set up so that the phone can boot and register with cucm or cucme whichever you are using. 

[Carlo Poggiarelli]

Hi,

It could be a hardware issue but before opening an RMA try to factory reset and also to upgrade to the latest firmware available.

Here is the factory reset procedure https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/adminguide/P881_BK_C136782F_00_cisco-ip-phone-8800_series/P881_BK_C136782F_00_cisco-ip-phone-8811-8841_chapter_01111.html#task_D1FE4AF0D3C84DE16C2C560EAA02EFDA

and here the latest firmware available https://software.cisco.com/download/home/286286004/type/282074288/release/14.2(1)SR1

HTH

Regards

Carlo

[Nithin Eluvathingal]

Most probably that could be a hardware issue which you must do a RMA.

try the reset option other peers mentioned before RMA.