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Last/first redirect call Unity question

Support Albakom
Level 3
Level 3

Hi,

caller A forwarde to phone B. Phone B forward to Unity Voicemail. I created under system management and call routing a forwarding call routing rule. I route the call to a greeting and then allow to leave messages after greeting. In the menu "Messages" of this greeting I take phone B as receiver of the messages. I can succesfully leave messages and  I can successfully login from Phone B and get messages, BUT, on phone B the MWI never appears, but in message window of the profile from phone B, the MWI is activ. How to resolve this?

1 Reply 1

Jaime Valencia
Cisco Employee
Cisco Employee

Is this only happening on this phone?

If it's happening to all phones you need to review your MWI config on both Unity and CUCM.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate