About Support Albakom

Support Albakom · 07-02-2024

Hi, We use a calendar in a UCCX application.The supervisor can manage this calendar.We use "Flexible Hours" in the calendar for the standard procedures for the agents. You can also configure "Custom Business Days". The supervisor uses this setting to...

Support Albakom · 03-20-2024

Hi, we use a custom file in /opt/cisco/uccx/document/System that we can read and write from an uccx application with System.getProperty("uccx.customer.dir"). We use the in UCCX Editor the Document steps "Create FIle Document" to get a document variab...

Support Albakom · 04-05-2023

Hi, is there any parameter to set the timeout for the incoming call notification popup in finesse? Agent get a call, popup appears and after 2 seconds it disappear, but the phone rings further.

Support Albakom · 04-04-2023

Hi, recently we added 2 new queues in the UCCX. We also added a new skill to the agents and these skills to the new queues. The wrap up codes for the new queues are set to automatic enabled. The new queues was added to the team. We use Call Variable...

Support Albakom · 01-26-2023

Hi, we fresh installed a Cisco Smart Software Manager onPrem on Hyper-V. Version: SSM_On-Prem-8-202212 Install is running fine, after last start of the machine only console access and SSH is available. No webaccess is available. netstat -nlp shows on...

Support Albakom · 04-25-2024

thank you very much. Meanwhile it seems, that many exceptions not longer available. e.g. named here https://community.cisco.com/t5/collaboration-knowledge-base/uccx-discovering-exceptions/ta-p/3124590 the FileNotFoundException and others... but the A...

Support Albakom · 04-06-2023

all browsers same behaviour. Cisco TAC means the issue is in our call routing, because in this case we redirect the call to a cucm huntpilot and if no answer it comes back to uccx. That is not supported.

Support Albakom · 04-06-2023

No that didn't help

Support Albakom · 04-05-2023

I mean this popup by an incoming call: Its only open for 1 or 2 seconds so agent cannot accept the call with finesse. The phone is ringing on. I set the toaster via CLI to 15 sec. doesnt change.

Support Albakom · 04-05-2023

solved. was a problem call routing in CUCM.

Member Since	‎04-07-2008 01:38 AM
Date Last Visited	‎07-17-2024 01:48 AM
Posts	259
Total Helpful Votes Received	30

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contact center express and evaluation of the calendar by a script

File not found UCCX Custom File

Finesse incoming call notification timeout

Agents in Finesse cannot select Wrapup code

New Install on_Prem of CSSMS didnt start the web service

Re: File not found UCCX Custom File

Re: Finesse incoming call notification timeout

Re: Finesse incoming call notification timeout

Re: Finesse incoming call notification timeout

Re: Agents in Finesse cannot select Wrapup code