Support Albakom
Level 3
Level 3
Member since ‎04-07-2008

User Statistics

  • 257 Posts
  • 7 Solutions
  • 15 Helpful votes Given
  • 30 Helpful votes Received
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User Activity

Hi, we use a custom file in /opt/cisco/uccx/document/System that we can read and write from an uccx application with System.getProperty("uccx.customer.dir"). We use the in UCCX Editor the Document steps "Create FIle Document" to get a document variab...
Hi, is there any parameter to set the timeout for the incoming call notification popup in finesse? Agent get a call, popup appears and after 2 seconds it disappear, but the phone rings further.
Hi, recently we added 2 new queues in the UCCX. We also added a new skill to the agents and these skills to the new queues. The wrap up codes for the new queues are set  to automatic enabled. The new queues was added to the team. We use Call Variable...
Hi, we fresh installed a Cisco Smart Software Manager onPrem on Hyper-V. Version: SSM_On-Prem-8-202212 Install is running fine, after last start of the machine only console access and SSH is available. No webaccess is available. netstat -nlp shows on...
Hi, for advanced capabilities of a supervisor I can allow a supervisor to manage some application. I doing this by checking the apps in the supervsior capablity view in UCCX Administration. But there are only 3 applications to select. On the system a...
Community Statistics
Member Since ‎04-07-2008 01:38 AM
Date Last Visited ‎03-27-2024 12:16 AM
Posts 257
Total Helpful Votes Received 30