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About Support Albakom
04-14-2022
Support Albakom
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Member since
04-07-2008
245
Posts
25
Helpful
5
Solutions
Latest Contributions by Support Albakom
Latest Contributions by Support Albakom
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Re: UCCX reason code changes not reflect in CUIC
Created by
Support Albakom
in
Contact Center
04-07-2022
04-07-2022
Something news: utils service restart Cisco Unified Intelligence Center Reporting Service After rest...
Re: UCCX reason code changes not reflect in CUIC
Created by
Support Albakom
in
Contact Center
04-07-2022
04-07-2022
We tried it without access.An agent select one of the new/changed wrapup data.If I run the sql on th...
Re: UCCX reason code changes not reflect in CUIC
Created by
Support Albakom
in
Contact Center
04-06-2022
04-06-2022
thanks in advanced, we will try it.
Re: UCCX reason code changes not reflect in CUIC
Created by
Support Albakom
in
Contact Center
04-06-2022
04-06-2022
btw, I mean wrap up reason codes. > Is it showing in the CUIC reports or collection?No. There are th...
UCCX reason code changes not reflect in CUIC
Created by
Support Albakom
in
Contact Center
04-06-2022
04-06-2022
Hi, I changed the labels of some reason codes in Finesse admin. But in CUIC they are still with the ...
Hybrid Calling Outbound Calls media
Created by
Support Albakom
in
Hybrid Cloud
08-20-2020
08-20-2020
Hi, we have an exisiting Expressway-C-E pair for MRA. We configured it additional with the hybrid ca...
Jabber for Windows custom tab - call URL with calling number
Created by
Support Albakom
in
Audio and Video Endpoints
08-04-2020
08-04-2020
Hi, In Jabber there is the posiibility to configure custom tab with a call to a webpage or something...
Re: Certify IM & Presence XMPP with a private MS CA
Created by
Support Albakom
in
Unified Communications Infrastructure
08-03-2020
08-03-2020
I did it as described in the video. My question was if there are additional needings for something i...
Certify IM & Presence XMPP with a private MS CA
Created by
Support Albakom
in
Unified Communications Infrastructure
08-03-2020
08-03-2020
Hi, I use this: https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communicat...
UCCX display original calling number to transfer targets
Created by
Support Albakom
in
Contact Center
04-17-2020
04-17-2020
Hi,we setup a UCCX app. There are two call consult transfer steps to redirect a call to a destinatio...
Automatically popup wrap up code window UCCX 12.x
Created by
Support Albakom
in
Contact Center
01-20-2020
01-20-2020
Hi,we configured a UCCX with Finesse client v12.A Contact Service Queue is configured with Automatic...
Re: UCCX record empty message
Created by
Support Albakom
in
Contact Center
12-04-2019
12-04-2019
setting trigger and call control group in a device pool with g711-ulaw only solve the problem
UCCX record empty message
Created by
Support Albakom
in
Contact Center
12-04-2019
12-04-2019
Hi, I have a UCCX script on UCCX 12.0.1. In a recording step a caller can leave a message.The messag...
Re: Redirect call after greeting with number manipulation
Created by
Support Albakom
in
Collaboration Applications
12-03-2019
12-03-2019
Thank you very much!
Re: Redirect call after greeting with number manipulation
Created by
Support Albakom
in
Collaboration Applications
12-02-2019
12-02-2019
That would be great! UCCX is 12.0.1. Many thanks in advance!
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Public Statistics
Date Registered
04-07-2008
01:38 AM
Date Last Visited
04-14-2022
06:13 AM
Total Messages Posted
245
Total Helpful Votes Received
25
Helpful Votes Given To
User
Helpful Count
Anthony Holloway
10
Jitender Bhandari
5
See all >
Helpful Votes From
User
Helpful Count
Shalid Kurunnan Chalil
5
Anthony Holloway
5
Fedor Solovev
5
iantra123
5
Gaston Robles Balbata
5
See all >