Support Albakom
Level 3
Level 3
Member since ‎04-07-2008
‎01-28-2025

User Statistics

  • 262 Posts
  • 7 Solutions
  • 15 Helpful votes Given
  • 31 Helpful votes Received
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User Activity

Hi, we created a script, which transfer a call after some actions to an endpoint outside the UCCX.If the uccx script doing this call redirect step, the caller hear a short beep tone. Is it possible that UCCX don't play this beep?
Hi, somebody knows, if it possible with a UCCX app to build an ad-hoc conference call? Scenario: somebody is starting the uccx app via a trigger. Maybe via a call.  The app get/have a predefined list of numbers to call. The app/uccx call the first me...
Hi, We use a calendar in a UCCX application.The supervisor can manage this calendar.We use "Flexible Hours" in the calendar for the standard procedures for the agents. You can also configure "Custom Business Days". The supervisor uses this setting to...
Hi, we use a custom file in /opt/cisco/uccx/document/System that we can read and write from an uccx application with System.getProperty("uccx.customer.dir"). We use the in UCCX Editor the Document steps "Create FIle Document" to get a document variab...
Hi, is there any parameter to set the timeout for the incoming call notification popup in finesse? Agent get a call, popup appears and after 2 seconds it disappear, but the phone rings further.
Community Statistics
Member Since ‎04-07-2008 01:38 AM
Date Last Visited ‎01-28-2025 01:42 AM
Posts 262
Total Helpful Votes Received 31