Hi, we configured a UCCX with Finesse client v12. A Contact Service Queue is configured with Automatic Wrapup enabled and Wrapup Time of 30 sec. I configured in finesse admin some reason codes, wrapup codes and so on. I configure in finesse admin a work flow of voice with an action if a call ends. I configured this action as: Typ: Brower-POP, Finesse-Desktop, Browser-URL: wrapUpReason   Now, if the call ends, the wrapup-reason field(?) is marked in finesse client, but it didn't pop up. We have to cklick it to select a reason. Something I missed in configuration? Or maybe a browser problem? we use Mozilla Firefox 72.0.1 or Chrome 79.0.3945.130. ... View more

Hi,   I want to  configure a Basic Cisco Paging Server. I use the included OVA on Cisco CUCMBE6K. The Live Audio Page to 50 phones in Basic implementation is used. I configured CUCM and the singlewire informcast server.I've got connection betwenn the servers and starting discovery phones on informacast. Only 38 phones from 85 availbale on CUCM are discovered. Where are the others? Are there any limitations in Basic functionality or something maybe wrong with my config?     ... View more

Hi, I changed the security mode to mixed mode on our CUCM to enable secure RTP to a meeting server. Therefore I'm also generated a CSR for the CallManager certificate, signed it by a CA, uploaded this signed certificate and the CA root to the CUCM. I restarted the CUCM. Since this time my CSFdevice on a windows PC will not register. I can use a deskphone with the jabber client, but not the softphone mode. I saved the CA root certificate on my windows PC with certmgr.msc in trusted root store. - Nothing changed at jabber. I reinstalled jabber and accepted all certificates. Softphone doesn't register. The error message is CJ:109:3 The tooltip on the bottom left icon for softphone say: "The trustworthy certificate list is not snychronized with the TFTP server. Please contact your system administrator." (translated from german - hope is comprehensible) What to do? All other functions on jabber works fine. Jaber version is newest 11.8.3 ... View more

Hi, I configured Conference Now on CUCM 11 by this guide: http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200181-Configure-Conference-Now-Feature-on-CUCM.html After that I called the IVR DID from PSTN, I see the incoming call on gateway, my phones shows connect, but I hear nothing! No announcement or tone or someone else. The IVR are in the same location and devicepool like all other devices and gateways.Theres is only one media resource group which containing all resources. The CUCM 11 ist 11.0.1 publisher and subscriber with latest localization pack installed. Have somebody an idea or hint to resolve? ... View more

Hi, scenario: a calling machine or a PBX named AlertingServer is connected to a Cisco Communications Manager 10.x via Standard SIP Trunk. Now this server is calling phones via the SIP-Trunk with an alerting message. But unfortunately these phones are busy. Is it possible to configure with MLPP, that calls from the SIP-Trunk to any other phone (or some selected phones) in CUCM, have higher priority as any other calls and the running calls at these phones will be terminated and the phone automtically answers to the "alerting" call? ... View more