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Support Albakom
‎04-14-2022

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5 Accepted Solution
1 Accepted Solution
10 Helpful Vote
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Member since ‎04-07-2008
245
Posts
25
Helpful
5
Solutions

Re: UCCX reason code changes not reflect in CUIC

Created by in Contact Center
04-07-2022
04-07-2022
Something news: utils service restart Cisco Unified Intelligence Center Reporting Service After rest...

Re: UCCX reason code changes not reflect in CUIC

Created by in Contact Center
04-07-2022
04-07-2022
We tried it without access.An agent select one of the new/changed wrapup data.If I run the sql on th...

Re: UCCX reason code changes not reflect in CUIC

Created by in Contact Center
04-06-2022
04-06-2022
thanks in advanced, we will try it.

Re: UCCX reason code changes not reflect in CUIC

Created by in Contact Center
04-06-2022
04-06-2022
btw, I mean wrap up reason codes. > Is it showing in the CUIC reports or collection?No. There are th...

UCCX reason code changes not reflect in CUIC

Created by in Contact Center
04-06-2022
04-06-2022
Hi, I changed the labels of some reason codes in Finesse admin. But in CUIC they are still with the ...

Hybrid Calling Outbound Calls media

Created by in Hybrid Cloud
08-20-2020
08-20-2020
Hi, we have an exisiting Expressway-C-E pair for MRA. We configured it additional with the hybrid ca...

Jabber for Windows custom tab - call URL with calling number

Created by in Audio and Video Endpoints
08-04-2020
08-04-2020
Hi, In Jabber there is the posiibility to configure custom tab with a call to a webpage or something...

Re: Certify IM & Presence XMPP with a private MS CA

Created by in Unified Communications Infrastructure
08-03-2020
08-03-2020
I did it as described in the video. My question was if there are additional needings for something i...

Certify IM & Presence XMPP with a private MS CA

Created by in Unified Communications Infrastructure
08-03-2020
08-03-2020
Hi, I use this: https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communicat...

UCCX display original calling number to transfer targets

Created by in Contact Center
04-17-2020
04-17-2020
Hi,we setup a UCCX app. There are two call consult transfer steps to redirect a call to a destinatio...

Automatically popup wrap up code window UCCX 12.x

Created by in Contact Center
01-20-2020
01-20-2020
Hi,we configured a UCCX with Finesse client v12.A Contact Service Queue is configured with Automatic...

Re: UCCX record empty message

Created by in Contact Center
12-04-2019
12-04-2019
setting trigger and call control group in a device pool with g711-ulaw only solve the problem

UCCX record empty message

Created by in Contact Center
12-04-2019
12-04-2019
Hi, I have a UCCX script on UCCX 12.0.1. In a recording step a caller can leave a message.The messag...

Re: Redirect call after greeting with number manipulation

Created by in Collaboration Applications
12-03-2019
12-03-2019
Thank you very much!

Re: Redirect call after greeting with number manipulation

Created by in Collaboration Applications
12-02-2019
12-02-2019
That would be great! UCCX is 12.0.1. Many thanks in advance!
Public Statistics
Date Registered ‎04-07-2008 01:38 AM
Date Last Visited ‎04-14-2022 06:13 AM
Total Messages Posted 245
Total Helpful Votes Received 25
Helpful Votes Given To