Hi, somebody knows, if it possible with a UCCX app to build an ad-hoc conference call? Scenario: somebody is starting the uccx app via a trigger. Maybe via a call.  The app get/have a predefined list of numbers to call. The app/uccx call the first me...

Hi, we use a custom file in /opt/cisco/uccx/document/System that we can read and write from an uccx application with System.getProperty("uccx.customer.dir"). We use the in UCCX Editor the Document steps "Create FIle Document" to get a document variab...

Hi, recently we added 2 new queues in the UCCX. We also added a new skill to the agents and these skills to the new queues. The wrap up codes for the new queues are set  to automatic enabled. The new queues was added to the team. We use Call Variable...