Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi,the upgrade cluster stucks on one subscriber node at databaseInstall. All other nodes running through fine.We canceled the upgrade cluster on the publisher, restarted all servers, wait for replication all is fine. Then tried to upgrade only the fa...
Hi,
we created a script, which transfer a call after some actions to an endpoint outside the UCCX.If the uccx script doing this call redirect step, the caller hear a short beep tone. Is it possible that UCCX don't play this beep?
Hi,
somebody knows, if it possible with a UCCX app to build an ad-hoc conference call?
Scenario:
somebody is starting the uccx app via a trigger. Maybe via a call. The app get/have a predefined list of numbers to call. The app/uccx call the first me...
Hi,
We use a calendar in a UCCX application.The supervisor can manage this calendar.We use "Flexible Hours" in the calendar for the standard procedures for the agents. You can also configure "Custom Business Days". The supervisor uses this setting to...
Hi,
we use a custom file in /opt/cisco/uccx/document/System that we can read and write from an uccx application with System.getProperty("uccx.customer.dir").
We use the in UCCX Editor the Document steps "Create FIle Document" to get a document variab...
The tip put me on the right track. Thank you. The beep only appear, if we transfer the call to a Cisco Unity Connection Voicemail Call Handler. But it seems it's not a beep, it's a cut off ringtone. If we transfer the call to an external destination,...
thank you very much. Meanwhile it seems, that many exceptions not longer available. e.g. named here https://community.cisco.com/t5/collaboration-knowledge-base/uccx-discovering-exceptions/ta-p/3124590
the FileNotFoundException and others... but the A...
all browsers same behaviour. Cisco TAC means the issue is in our call routing, because in this case we redirect the call to a cucm huntpilot and if no answer it comes back to uccx. That is not supported.
