About Support Albakom

Support Albakom · 04-05-2023

Hi, is there any parameter to set the timeout for the incoming call notification popup in finesse? Agent get a call, popup appears and after 2 seconds it disappear, but the phone rings further.

Support Albakom · 04-04-2023

Hi, recently we added 2 new queues in the UCCX. We also added a new skill to the agents and these skills to the new queues. The wrap up codes for the new queues are set to automatic enabled. The new queues was added to the team. We use Call Variable...

Support Albakom · 01-26-2023

Hi, we fresh installed a Cisco Smart Software Manager onPrem on Hyper-V. Version: SSM_On-Prem-8-202212 Install is running fine, after last start of the machine only console access and SSH is available. No webaccess is available. netstat -nlp shows on...

Support Albakom · 11-24-2022

Hi, for advanced capabilities of a supervisor I can allow a supervisor to manage some application. I doing this by checking the apps in the supervsior capablity view in UCCX Administration. But there are only 3 applications to select. On the system a...

Support Albakom · 11-16-2022

Hi, I configured some phones via Bulk Tool in CUCM 14.0. Runs all fine. Now I want to export the list of the activation codes. After open the export, there are no user ID in the list, only devicenam, description,the codes and expiry date. The owner u...

Support Albakom · 04-06-2023

all browsers same behaviour. Cisco TAC means the issue is in our call routing, because in this case we redirect the call to a cucm huntpilot and if no answer it comes back to uccx. That is not supported.

Support Albakom · 04-06-2023

No that didn't help

Support Albakom · 04-05-2023

I mean this popup by an incoming call: Its only open for 1 or 2 seconds so agent cannot accept the call with finesse. The phone is ringing on. I set the toaster via CLI to 15 sec. doesnt change.

Support Albakom · 04-05-2023

solved. was a problem call routing in CUCM.

Support Albakom · 11-24-2022

found it. was an layer 8 problem

Member Since	‎04-07-2008 01:38 AM
Date Last Visited	‎04-21-2023 12:06 AM
Posts	256
Total Helpful Votes Received	30

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Finesse incoming call notification timeout

Agents in Finesse cannot select Wrapup code

New Install on_Prem of CSSMS didnt start the web service

Supervisor Application Management Capability UCCX

Export Onboard Activation Code without UserID

Re: Finesse incoming call notification timeout

Re: Finesse incoming call notification timeout

Re: Finesse incoming call notification timeout

Re: Agents in Finesse cannot select Wrapup code

Re: Supervisor Application Management Capability UCCX