CUCM Version 9.1
Currently someone calls the main number Recep1 or Recept2 answers, Distribution Algorithm is set to Longest Idle Time, then if no one answers then it goes to the greetings.
***Goal is to have, someone calls to the main number it hits Recep1 > Recep2 > DummyExt1 > DummyExt2 > DummyExt3 > Greetings.
Receptionists have cisco9971 and DummyExts have cisco8945
I created the dummy extensions and added them to the line group and set the Distribution Algorithm to Top Down and my result was
Main > Recep1 > skipped Recep2 > DummyExt1 > Greetings
The 2nd receptionist would pick up but it would automatically end the call. So I switched everything back to the way it was but would like to have our goal met though please help thank you so much for input.
