06-03-2011 11:51 AM - edited 03-16-2019 05:17 AM
I have Live Record set up on the network and it works great except on one phone.The phone in question is shared and has no designated mailbox. So for example if someone went to the phone to check their mail, they would enter their code and then their password to check their mail. So when I tried setting live record up on this particular phone, I get the the message "Their is no mailbox associated with this extension". I have looked everywhere and can find no documentation to get around this issue. Any ideas?
Solved! Go to Solution.
06-07-2011 12:55 PM
Hi Vicky,
A couple of thoughts here.....if you were to assign the phone to Supervisor 1 directly
you could still check messages for the other users from that phone. When you access
VM for Supervisor 1 by pressing the Message button you should be able to Press *
to move back one level to the CUE sign-in and then enter the pertinant info for User 1,2 or 3.
This way you could have both "Live record" and VM access from this set.
The other reference was to acquire a phone like a 7961 and assign 2009 as key 1 and then
2101,2102 and 2103 as the next three Line buttons. This way the user could use the
associated # when checking their VM
Cheers!
Rob
06-06-2011 11:19 AM
Hi
Check using this command-->
cue# show voicemail live-record
Please post your config-->
====================================
Hi here is my working config-
telephony-service
live-record 4999
!
ephone-dn 4
number 4999
call-forward all 3500
!
ephone-dn 20 dual-line
number A101
conference ad-hoc
!
!
ephone-dn 21 dual-line
number A101
conference ad-hoc
!
!
ephone-dn 22 dual-line
number A101
conference ad-hoc
!
!
ephone-dn 23 dual-line
number A101
conference ad-hoc
!
CUE:
!
voicemail live-record beep duration 50
voicemail live-record beep interval 5
voicemail live-record pilot-number 4999
=============================================
Please rate helpful posts.
06-06-2011 11:21 AM
Is the phone model diffrent from the other phones...
Please mention the phone model...
06-06-2011 12:29 PM
Phone model is the same as the others: 7941 phone
Live Config:
2811# Show run
telephony-service
live-record 2996
voicemail 2999
ephone-dn 102
number 2996
name LiveRecord
call-forward all 2999
UC500-CUE# show voicemail live-record
Status: enabled
Pilot number: 2996
Conversation beep settings
Beep Duration: 50 milliseconds
Beep Interval: 30 seconds
UC500-CUE# Show run
voicemail live-record beep duration 50
voicemail live-record beep interval 30
voicemail live-record pilot-number 2996
voicemail mailbox owner "CJones" size 1000voicemail live-record beep duration 50
voicemail live-record beep interval 30
voicemail live-record pilot-number 2996
voicemail notification liverecord enable
It works everywhere, and if I set up a mail box on the phone in question, it works. The issue is, without a designated mailbox on the phone, assigned to the phone, Live-record does not know where to send the recording. I want the user to still be able to check multiple mail boxes on the same phone.
Is there a way to "redirect" where it sends the recording? Like can you set up a mail box on the CUE that is not assigned to the phone where the recordings for the extention in question (2009) could check their recordings?
06-07-2011 03:45 AM
Hi
I am not sure whether this is supported or not, Will check and get back to you.
/Gagan
06-07-2011 05:34 AM
Hey Vicky,
The real problem here is that CUE notes the DN of the phone that initiates
the "Live record" session (call referer) and matches it against it's dB to determine
where to deposit the session/recording so there is no way to really "fake" this. Here
is the description of the call flow;
After live-record is properly configured, users can use the following sequence of steps to initiate a live-record session. This example assumes a call is already established. The subscriber wanting to record the conversation does not need to be the caller who initiated or received the call.
1. Initiate a conference to the Cisco Unity Express live-record pilot number.
Press the conference softkey button. The current conversation is paused.
2. Dial the live-record pilot extension number.
3. The live-record pilot extension forwards the call request to the voice mail pilot number.
4. Cisco Unity Express answers the incoming call, detects the live-record pilot extension, and begins recording if the call referrer is a valid Cisco Unity Express subscriber.
5. Complete the conference.
Press the conference softkey button again. At this point, everything either party says is recorded except the beeps played by Cisco Unity Express.
To end the live-record session, remove the Cisco Unity Express from the conference and continue the call, or hang up and terminate the call.
The only way to allow the user to set up multiple/different Live record sessions from a single
phone/location would be to add a phone that has an appearance of each of the DN's that
you want them to administer. Don't forget that Live record sessions can be forwarded just
like a normal VM message so you can leverage that ability as well
Cheers!
Rob
06-07-2011 05:36 AM
Thanks Rob
06-07-2011 10:21 AM
Detailed response, thank you very much.
You mentioned that to do this you would have to "add a phone that has an appearance of each of the DN's". Well this is my following setup for the phone:
Baiscally have the phone with no user and it is assigned to logout profile 1:
ephone 9
device-security-mode none
video
mac-address 0022.90B9.A7B7
ephone-template 2
paging-dn 104
type 7941
logout-profile 1
Labeling is set to Supervisor1, with extension 2009:
ephone-dn 9 dual-line
ring internal
number 2009
label Supervisor1-2009
description Supervisor1
name Supervisor1
call-forward busy 2999
call-forward noan 2999 timeout 15
mwi sip
hold-alert 60 idle
transfer-mode blind
Below is the logout profile assigned to the user and the extension:
voice logout-profile 1
user supervisor1 password supervisor1
number 2009 type normal
Below are not extensions used on any phones at the site, just a place for their mailbox where outside users can be transfered to and can be checked by entering their user ID and passwords in on the Supervisor1 phone:
voice user-profile 1
user userOne password 012345
number 2101 type normal
voice user-profile 2
user userTwo password 012345
number 2102 type normal
voice user-profile 3
user userThree password 012345
number 2103 type normal
Now, forgive me if I am going over something I have said previously, just want to make sure I have things straight. So right now the phone is not assigned by MAC address to a userID, it is assigned to a logout profile which is then assigned to a user. If I change this in to the phone being directly assigned to a user "Supervisor1" and have a "Supervisor1" mail box, then Live Record will work on the phone but you can not check other mail for the other users on the phone.
I cannot associate the phone with multiple users, not sure how to go about making a phone associate with multiple DNs (or were you just mentioning something that needs to be done, but is not currently possible on the equipment). I will of course look into this more myself also, but just wanted to see everyone's view on this.
06-07-2011 12:55 PM
Hi Vicky,
A couple of thoughts here.....if you were to assign the phone to Supervisor 1 directly
you could still check messages for the other users from that phone. When you access
VM for Supervisor 1 by pressing the Message button you should be able to Press *
to move back one level to the CUE sign-in and then enter the pertinant info for User 1,2 or 3.
This way you could have both "Live record" and VM access from this set.
The other reference was to acquire a phone like a 7961 and assign 2009 as key 1 and then
2101,2102 and 2103 as the next three Line buttons. This way the user could use the
associated # when checking their VM
Cheers!
Rob
06-07-2011 01:02 PM
Excellent! Tested this and works perfect! Thanks Rob and Gagandeep for all your help on this, most informative
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide