We are located in the Eastern US. I have phones all part of the same CSS. Some numbers can dial my 3 test long distance numbers 2 continental and one in Hawaii. Some phones can only call the continental and not Hawaii. When we dial the Hawaii number it immediately says "Good bye" and we get a fast busy signal. I have not been able to track down why this is happening. I take an extension that cannot call Hawaii and put it on my phone and it does not work. I take my number and put it on a phone that cannot call Hawaii and it works. It seems like the ability to call Hawaii is attached to the extension number and not the device. I have been away from CUCM for years so I will do my best to follow any advice given. I could use the help to try and get through this.
Thank you.
