Make new call on busy shared line

[Anthony Carella]

I have some users that share a line, besides their primary extension.  One user was on the shared line and the other user wanted to make a new call from the shared line.  When the 2nd user picks up the shared line she barges into the 1st users call.  So how would she make a new call on the shared line without disurbing the existing call?              

[Carlo Poggiarelli]

Hi Anthony.

Please start mention what version of CUCM/CME are you running.

Thanks

Carlo

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"The more you help the more you learn"

[Anthony Carella]

CUCM 8.5.1

[Carlo Poggiarelli]

Hi Anthony.

Usually a second call from a shared line is allowed and user should not be able to join an active call on a shared line.

What kind of device are sharing line and whic protocol are they running?

Thanks

Regards

Carlo

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[Carlo Poggiarelli]

Also put privacy to "on" on all IP Phone sharing the line or globally though service parameter confiugration

HTH

Regards

Carlo

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[Rob Huffman]

Hi Anthony,

In addition to the good tips from my friend Carlo (+5 "C")

You will also want to check the "Max Calls" setting on each of the

shared line DN pages in CUCM admin. This may need to be set to

a higher number.

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

[Anthony Carella]

I know this is a strange request, but most of the time the want listen in on the shared line.  So turning privacy on would eliminate that requirement.  Picture it like adding a button with a second apperance of the shared line ( but i can't because I'm out of buttons ). 

[Anthony Carella]

Sorry, actually its simple.  Just hit the "new call" button and select the line you want to use.  Duh, I feel stupid.

Thank you everyone for helping me work through this.