cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
9645
Views
0
Helpful
3
Replies

Mandatory information element missing

Murali Dharan
Level 1
Level 1

Hello All,

Suddenly PSTN incoming calls are not working for perticular range of DID. When i dial the number from outside, the calls are dropping after giving busy tone, before busy tone im hitting 10secs of silence. Checked the followings:

1. Users partition is in gateway's CSS

2. There is no Translation pattern or route patteren for same DID.

3. Getting the error message "Mandatory information element missing" in Debug ISDN q931 and getting value 96 in "origCause_value" CDR.

Am i missing anything?, please let me know.

Transfer Capability = Speech 

        Transfer Mode = Circuit

        Transfer Rate = 64 kbit/s

    Channel ID i = 0xA98382

        Exclusive, Channel 2

    Calling Party Number i = 0x2181, '47252'

        Plan:ISDN, Type:National

    Called Party Number i = 0x80, '2007'

        Plan:Unknown, Type:Unknown

Jan 29 17:02:32.779: ISDN Se0/0/0:23 Q931: TX -> DISCONNECT pd = 8  callref = 0x03CE

    Cause i = 0x8090 - Normal call clearing

Jan 29 17:02:32.819: ISDN Se0/0/0:23 Q931: RX <- RELEASE pd = 8  callref = 0x83CE

Jan 29 17:02:32.839: ISDN Se0/0/0:23 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x03CE

Jan 29 17:02:33.163: ISDN Se0/0/1:23 Q931: TX -> CALL_PROC pd = 8  callref = 0x8341

Jan 29 17:02:33.163: ISDN Se0/0/1:23 Q931: TX -> ALERTING pd = 8  callref = 0x8341

    Progress Ind i = 0x8088 - In-band info or appropriate now available

Jan 29 17:02:33.187: ISDN Se0/0/1:23 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x0341

--More--                               Cause i = 0x82E018 - Mandatory information element missing

Jan 29 17:02:34.775: ISDN Se0/0/1:23 Q931: RX <- SETUP pd = 8  callref = 0x0342

    Bearer Capability i = 0x8090A2

        Standard = CCITT

        Transfer Capability = Speech 

        Transfer Mode = Circuit

        Transfer Rate = 64 kbit/s

    Channel ID i = 0xA98382

        Exclusive, Channel 2

    Calling Party Number i = 0x2181, '47252'

        Plan:ISDN, Type:National

    Called Party Number i = 0x80, '2007'

        Plan:Unknown, Type:Unknown

Jan 29 17:02:34.775: ISDN Se0/0/1:23 Q931: TX -> SETUP_ACK pd = 8  callref = 0x8342

Thanks

Murali

3 Replies 3

Chris Deren
Hall of Fame
Hall of Fame

Please post your full config, the calling number is only 5 digits, can you try making a call from a number that is properly presented, i.e. your cell phone?

Is thi H323/MGCP or SIP GW?

Chris

acampbell
VIP Alumni
VIP Alumni

Murali,

You need tp report this to your TELCO

96

60

Mandatory information element is missing

Information element identifier(s) (Note 5)

The receiving equipment received a message that did not include one of the mandatory information elements. This is usually due to a D-channel error. If this error occurs systematically, report it to your ISDN service provider.

Regards,
Alex.
Please rate useful posts.

Regards, Alex. Please rate useful posts.

rofallar
Cisco Employee
Cisco Employee

Check if the far side is a 4ess switch. It sounds like an sdn service if so you need to set you switch type to 4ess and add NSF service sdn to the dch config.

Sent from Cisco Technical Support iPhone App