Media resources (MTP, CFB. .. etc) is not registering

[m.alkhateeb90]

Hello,

I have one issue is that the CUCM Media resources are not registering, the media resource of the publisher server keeps getting unregistered -> rejected then registered, go back to unregistered after few seconds.

Publisher MTP and other resources status is NONE. I tried to restart the IPVMS on both servers, even restart the whole server (Publisher when it came up i restarted the subscriber) still the same issue. Any suggestion?

[Mohammed al Baqari]

1. Check the IPVMS Service Parameters and make sure that Run Flag is True for each media resource

2. Generate Traces to see what is happening for the media resources

[m.alkhateeb90]

Good Day Mohammed,

I have the Parameters set to True, below is the trace i noticed a Db Config error, i checked the dbreplication status and all seems to be fine status (2):

02:36:30.610 | [MGR] CEventHandler::MsgWaitForMultipleEvents Removed Event=10 from signaled list, index=8, now size=0
02:36:30.610 | [MGR] CEventHandler::MsgWaitForMultipleEvents Returned from wait on MEvent=251, ret=0, retCode=8
02:36:30.610 | CIpVMSMgr::TimerCheck Mtp CMgr[0] = ST_IDLE
02:36:30.610 | CIpVMSMgr::TimerCheck Cfb CMgr[0] = ST_IDLE
02:36:30.610 | CIpVMSMgr::TimerCheck Moh CMgr[0] = ST_IDLE
02:36:30.610 | CIpVMSMgr::TimerCheck Ann CMgr[0] = ST_REGISTER
02:36:30.610 | CIpVMSMgr::TimerCheck Ivr CMgr[0] = ST_IDLE
02:36:30.610 | CIpVMSMgr::TimerCheck Mtp CMgr[1] = ST_IDLE
02:36:30.610 | CIpVMSMgr::TimerCheck Cfb CMgr[1] = ST_IDLE
02:36:30.610 | CIpVMSMgr::TimerCheck Moh CMgr[1] = ST_IDLE
02:36:30.610 | CIpVMSMgr::TimerCheck Ann CMgr[1] = ST_IDLE
02:36:30.610 | CIpVMSMgr::TimerCheck Ivr CMgr[1] = ST_IDLE
02:36:30.610 | UpdatePerfmonPegs: ANN available stream set failed. TotalCon(0) NumConn(0) NumStreams(0) ActiveConn(0) AvailStreams(144) Server(10.10.0.11)
02:36:30.610 | CIpVMSMgr::TimerCheck ChangeNotifyTickCheck 434333796l, 100l
02:36:30.610 | CMsgQueue::PeekMessage() Message queue is empty
02:36:30.610 | CIpVMSMgr::MgrThreadProc Wait for 14 events, plus CopyFileEvent=250
02:36:30.610 | [MGR] CEventHandler::AddWaitCountForMultipleEvents() For thread=f4effb70, found MEvent=251 waitCount=1
02:36:30.610 | [MGR] CEventHandler::MsgWaitForMultipleEvents Waiting on MEvent=251
02:36:30.612 | [ANN][10.10.0.11]CTTCPSocket::SocketReadThread REC in nBytesRead = [36] pData=[0xa39ac38] Sending To Users Callback
02:36:30.612 | [ANN][10.10.0.11] DeviceMgr::OnRecInStimMessage pData = 0xa39ac38
02:36:30.612 | [ANN][10.10.0.11] DeviceMgr::OnRecInStimMessage Len = 36
02:36:30.612 | [ANN][10.10.0.11]CStimulusMsg::HandleRecMessage len(36), protocol(0) Message ID = [157]
02:36:30.612 | [ANN][10.10.0.11] DeviceMgr::recvStationRegisterRejectMsg Reason = Error: DB Config
02:36:30.612 | [ANN][10.10.0.11]CMsgQueue::PostThreadMessage() Message enqueued, MsgType=1024, wP=12, lP=0, queueSize=1
02:36:30.612 | [ANN][10.10.0.11]CTTCPSocket::SocketReadThread SOCKET was Gracfully DISCONNECTED by Remote Peer socket
02:36:30.612 | [ANN][10.10.0.11]CTTCPSocket::DestroySocket Shutdown socket
02:36:30.612 | [ANN][10.10.0.11]CTTCPSocket::DestroySocket Close socket

[Manish Gogna]

This message is specific to Annunciator. What is the cucm version and how many servers are there in the cluster? Can you get the output of the following from all servers?

utils diagnose test

utils core active list

show hardware

show status

If all the services are up an running and a reboot has been tried then we need to check if something is wrong in the hardware or the file system. Also please let us know if this issue started after any recent changes.

HTH

Manish

[m.alkhateeb90]

Thanks for the reply Manish,

I have ran the above tests and i dont see any problems, attached the files.

Nothing have been changed, i was configuring Jabber MRA and i was testing the calls. The calls going through the voice gateway drop after the called party answer. I went to check the gateway configuration and saw the MTP checked, went to check the MTP Media resources and found it as i described before. 

[Manish Gogna]

I can see issues with NTP ( stratum 10 ) which is not good, you need to get the NTP stratum within the recommended limit as it affects database replication. At this stage it may not look to be directly related to MTP's getting unregistered but do fix this to avois database related issues. Since you have already restarted servers I would suggest engaging TAC if the issue persists as it may require digging further in the database and media resource settings.

Manish

[m.alkhateeb90]

TAC is it then, thanks for your support

[ihallissey]

Hi,

I am having this issue also, did you get it it fixed? If so what was it?

Thanks,

Ian