missed call on ip phone 7931

[mauro silva]

Hi all,

I use ip phone 7931, but i can´t find button to check missed calls, directores etc etc!! all buttons from rigth side are not available. in attachment one pic.

can you help me to know how can see the missed call, received call etc etc?

regards

Mauro Silva

[Brandon Buffin · Accepted solution]

Steps to check missed calls can be found in the "Using call logs and directories" section of this doc - http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/7931g/7_0/english/user/guide/31enu70.pdf

What do you mean that "buttons from right side are not available"?

Brandon

[mauro silva]

Hi Brandon,

thanks for your answer. in attachment the 2 pics for you to see the rigth buttons. I already read the user manual, but I cant find which button i have to choose.

[mauro silva]

rigth button in attachment

[Brandon Buffin · Accepted solution]

I believe the default is the second button from the top (button 23). You can change which button activates the directories function by creating a new phone button template in CUCM and applying to the phone.

Brandon

[mauro silva]

Hi Brandon,

i´m using call manager express::::

NAME: "3825 chassis", DESCR: "3825 chassis"

Cisco IOS Software, 3800 Software (C3825-ADVENTERPRISEK9-M), Version 15.1(4)M10, RELEASE SOFTWARE (fc2)

CONFIG (Version=8.6)
=====================
Version 8.6
Max phoneload sccp version 17
Max dspfarm sccp version 18
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

how can I do?

[Brandon Buffin]

Looks like the 7931 on CME has two fixed button layouts. Layout 2 includes the directories option on button 22.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmelabel.html#pgfId-1057425

SCCP: Selecting Button Layout for a Cisco Unified IP Phone 7931G

To select a fixed-button layout for a Cisco Unified IP Phone 7931G, perform the following steps.

Prerequisites

Cisco Unified CME 4.0(2) or a later version.

SUMMARY STEPS

1. enable

2. configure terminal

3. ephone template template-tag

4. button-layout set phone-type [ 1 | 2 ]

5. exit

6. ephone phone-tag

7. ephone-template template-tag

8. end

DETAILED STEPS

	Command or Action	Purpose
Step 1	enable Router> enable	Enables privileged EXEC mode. Enter your password if prompted.
Step 2	configure terminal Router# configure terminal	Enters global configuration mode.
Step 3	ephone-template template-tag Router(config)# ephone-template 15	Enters ephone-template configuration mode to create an ephone template.
Step 4	button-layout phone-type { 1 | 2 } Router(config-ephone-template)# button-layout 7931 2	Specifies which fixed set of feature buttons appears on a Cisco Unified IP Phone 7931G that uses a template in which this is configured. 1 —Includes two predefined feature buttons: button 24 is Menu and button 23 is Headset. 2 —Includes four predefined feature buttons: button 24 is Menu; button 23 is Headset; button 22 is Directories; and button 21 is Messages.
Step 5	exit Router(config-ephone-template)# exit	Exits from this command mode to the next highest mode in the configuration mode hierarchy.
Step 6	ephone phone-tag Router(config)# ephone 1	Enters ephone configuration mode.
Step 7	ephone-template template-tag Router(config-ephone)# ephone-template 15	Applies an ephone template to the ephone that is being configured.
Step 8	end Router(config-ephone)# end

[mauro silva]

Hi Brandon,


thanks for your help, after this configuration its working.


thank you very much