Missed Calls (Hunt Pilot config)

[andrei.goncalves]

Hi There !

I have a Hunt Pilot configured (1000) with 4 extension (1001, 1002, 1003, 1004) - Broadcast

If the 1001 extension pick up the call, 1002, 1003, 1004 extension shows a "missed call" information...  but it was answered by 1001...

What can I do to fix this?

Thanks.

Andrei.

[Rob Huffman · Accepted solution]

Hi Andrei,

Sadly, as you have discovered, anytime a call hits the display on

an IP Phone it is saved/displayed as a "Missed" call. There is no

way to mitigate this other than for "shared lines" on the newest CUCM

releases 

In your example, the Broadcast Algorithm will generate the most

Missed call displays as every call hits every members phone. If your users

are having trouble discerning if a call came from the Hunt group vs a call

to their personal DN they may find the "Details" softkey handy, as it will show

alot of related info regarding the nature of the call.

Cheers!

Rob

[andrei.goncalves]

Thank you very much Rob.

Andrei.