I have some extension mobility users that have been set up as phone type 7965.
All profiles have mobility (mobile connect) enabled but when they log on to a 6900 phone the mobility key does not appear. I know this has to be set as a line button but didn't want it displayed on logged out phones. Is there a setting which forces the mobility key to be displayed if the user logging inin has it enabled on their profile?
You have to set the phone button template of the device profile to a template that has the mobility key set for one of the phone buttons. Even if the logged out profile has a standard phone button template when the user logs in they will see the mobility key on th ephone. Check that the base phone or logged out profile does not have a phone button template that contains the mobility key to keep it from showing up.