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MoH for External Calls on CUCM 10

Hello,

 

We have a CUCM 10, which is configured to work with a CUBE and the external calls are made via a SIP trunk. The music on hold works fine for internal calls that are put on hold, however the external calls are only getting a beep when put on hold.

 

Any ideas?

 

Dmitry

6 REPLIES 6
Mohammed al Baqari
VIP Advisor

Are you using unicast or multicast MoH? From the CUBE share debug ccsip when you place call on the hold along with sh call act vo br

Using unicast and the CUBE isn't set up an MTP or Transcoder. The codec used is G729. 

 

I will send the call logs shortly, once everyone leaves the offices to make it easier to log my own call. 

Have you enabled g729 in IPVMS service parameters? 

Rajkumar Yadav
Enthusiast

Hi, May I know your Router model for this setup ?

It's a Cisco 2921 router.

 

During the call I can see that it's using G729r8 codec:

 

Oct 23 14:37:00.404: //242771/24C17A800000/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729r8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.10.10.210
Source IP Port (Media): 30412
Destn IP Address (Media): 88.x.x.x
Destn IP Port (Media): 20854
Orig Destn IP Address:Port (Media): [ - ]:0

Solved the problem by enabling G729 codec in the service parameters under MoH section.

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