MOH Server Unregistered

[dtom]

One of our MOH Servers is in an Unregistered state.  Here is what we tried so far:

Serviceability --> Cisco IP Voice Streaming Application --> Stop --> Start

The MOH Server still shows Unregistered.  How can we get it to register with CUCM?

[Aaron Harrison]

Hi

Go to Media Resources/Music on Hold Server in CCMAdmin.

Verify for the MoH Server that 'run flag' is true and that a valid Dev Pool with correct CCM group is assigned.

Aaron

[dtom]

The "run flag" is set to yes and the device pool is correct.  This is on one of the subscribers #1.  Subscriber #2 is registered and working fine.

[Jitender Bhandari]

Hi,

if the CCM group and "Run Flag" is been verified, do you see an ip address on the MOH server.

Restart the IPVMSA service and share detail logs for the same.

Also mention exact CUCM version you are running.

JB

[dtom]

The Cisco IP Voice Media Streaming App:

Activation Status - Activated

Status - Not Running

We selected it and selected - Start

When the screen was refreshed the status was still - Not Running

We are running version 7.0.2

Where do we find the log file?

[Jitender Bhandari]

Please attach the output of "utils service list" from working and non working server as. you informed earlier it shows registered on one and unregistered on another.

also share the screenshot of the unregistered MOH server.

also attach the output for below from PUB

"show network cluster"

JB

[Aaron Harrison]

What kind of server is this subscriber? I've seen this sort of thing on non-Intel VMware installations, for example... 

[dtom]

We are running on MCS-7845H2 (DL380-G2)

[dtom]

Here is the screen shot:

=============================================================

show network cluster from publister - 10.223.6.3:

admin:show network cluster
10.223.6.3 ectrpub01.fresnounified.org ectrpub01 Publisher
10.223.6.4 ectrsub01.fresnounified.org ectrsub01 Subscriber
10.223.6.5 ectrsub02.fresnounified.org ectrsub02 Subscriber
10.223.6.6 ectrsub03.fresnounified.org ectrsub03 Subscriber
admin:

=============================================================

utils service list from sub01 - 10.223.6.4 - unregistered

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco CAR Scheduler[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CDR Agent[STARTED]
Cisco CDR Repository Manager[STARTED]
Cisco CTIManager[STARTED]
Cisco CallManager[STARTED]
Cisco CallManager Admin[STARTED]
Cisco CallManager Attendant Console Server[STARTED]
Cisco CallManager Cisco IP Phone Services[STARTED]
Cisco CallManager Personal Directory[STARTED]
Cisco CallManager SNMP Service[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Extended Functions[STARTED]
Cisco Extension Mobility Application[STARTED]
Cisco IP Manager Assistant[STARTED]
Cisco IP Voice Media Streaming App[STOPPED]  Component is not running
Cisco License Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tftp[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco WebDialer Web Service[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native Agent Adapter[STARTED]
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco AXL Web Service[STOPPED]  Service Not Activated
Cisco Bulk Provisioning Service[STOPPED]  Service Not Activated
Cisco CAR Web Service[STOPPED]  Service Not Activated
Cisco CTL Provider[STOPPED]  Service Not Activated
Cisco Certificate Authority Proxy Function[STOPPED]  Service Not Activated
Cisco DHCP Monitor Service[STOPPED]  Service Not Activated
Cisco Dialed Number Analyzer[STOPPED]  Service Not Activated
Cisco DirSync[STOPPED]  Service Not Activated
Cisco Extension Mobility[STOPPED]  Service Not Activated
Cisco Messaging Interface[STOPPED]  Service Not Activated
Cisco SOAP - CDRonDemand Service[STOPPED]  Service Not Activated
Cisco Serviceability Reporter[STOPPED]  Service Not Activated
Cisco TAPS Service[STOPPED]  Service Not Activated
Cisco UXL Web Service[STOPPED]  Service Not Activated
Cisco Unified Mobile Voice Access Service[STOPPED]  Service Not Activated

admin:

=============================================================

utils service list from sub02 - 10.223.6.5 - registered

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco CAR Scheduler[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CDR Agent[STARTED]
Cisco CDR Repository Manager[STARTED]
Cisco CTIManager[STARTED]
Cisco CallManager[STARTED]
Cisco CallManager Admin[STARTED]
Cisco CallManager Attendant Console Server[STARTED]
Cisco CallManager Cisco IP Phone Services[STARTED]
Cisco CallManager Personal Directory[STARTED]
Cisco CallManager SNMP Service[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Extended Functions[STARTED]
Cisco Extension Mobility Application[STARTED]
Cisco IP Manager Assistant[STARTED]
Cisco IP Voice Media Streaming App[STARTED]
Cisco License Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native Agent Adapter[STARTED]
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco AXL Web Service[STOPPED]  Service Not Activated
Cisco Bulk Provisioning Service[STOPPED]  Service Not Activated
Cisco CAR Web Service[STOPPED]  Service Not Activated
Cisco CTL Provider[STOPPED]  Service Not Activated
Cisco Certificate Authority Proxy Function[STOPPED]  Service Not Activated
Cisco DHCP Monitor Service[STOPPED]  Service Not Activated
Cisco Dialed Number Analyzer[STOPPED]  Service Not Activated
Cisco DirSync[STOPPED]  Service Not Activated
Cisco Extension Mobility[STOPPED]  Service Not Activated
Cisco Messaging Interface[STOPPED]  Service Not Activated
Cisco SOAP - CDRonDemand Service[STOPPED]  Service Not Activated
Cisco Serviceability Reporter[STOPPED]  Service Not Activated
Cisco TAPS Service[STOPPED]  Service Not Activated
Cisco Tftp[STOPPED]  Service Not Activated
Cisco UXL Web Service[STOPPED]  Service Not Activated
Cisco Unified Mobile Voice Access Service[STOPPED]  Service Not Activated
Cisco WebDialer Web Service[STOPPED]  Service Not Activated

admin:

[Jitender Bhandari]

As per the detail shared

Cisco IP Voice Media Streaming App[STOPPED]  Component is not running

it should show us Unregistered in this case but it seems to show "unknown" which is normally when CM service is not running.

while on the working node it show

Cisco IP Voice Media Streaming App[STARTED]

can you share the screenshot of you services page.

HTH

JB

[dtom]

Publisher

Sub01

Sub02

[Jitender Bhandari]

On Sub01 got to Cisco Unified Serviceability >> Control Center - Feature Services

Select >> Cisco IP Voice Media Streaming App and click on start and check it gets started or not.

HTH

JB

[dtom]

I tried to start it but it appears to fail:

[Jitender Bhandari]

was there a ungraceful shutdown for the server?

Try running the recovery CD to see if that clears the issue for you.

HTH

JB

[dtom]

I will look for the recover cd