07-21-2017 09:04 AM - edited 03-17-2019 10:50 AM
We are running CUCM 11 and are getting the following message when we go to MOH Audio File Management on the Publisher:
29 records found, but there is no additional space available. Please delete files as necessary to create space for new MOH files.
On the Subscriber, we are not getting the above message (same number of MOH files):
29 records found, 3000 minutes available
We tried deleting some MOH files (around 12) but that did not seem to help. What do we need to do to fix this?
07-21-2017 09:32 AM
Please provide the output of show status command from your CM Publisher and Subscriber server.
Regards
Deepak
07-21-2017 09:46 AM
Publisher
=======
admin:show status
Host Name : cucm-pub1
Date : Fri Jul 21, 2017 09:42:05
Time Zone : Pacific Daylight Time (America/Los_Angeles)
Locale : en_US.UTF-8
Product Ver : 11.0.1.22900-14
Unified OS Version : 6.0.0.0-2
Uptime:
09:42:06 up 153 days, 14:43, 1 user, load average: 0.55, 0.22, 0.13
CPU Idle: 90.45% System: 05.28% User: 04.27%
IOWAIT: 00.00% IRQ: 00.00% Soft: 00.00%
Memory Total: 8062356K
Free: 127680K
Used: 7934676K
Cached: 3072328K
Shared: 398216K
Buffers: 238528K
Total Free Used
Disk/active 19805456K 6750896K 12852016K (66%)
Disk/inactive 19805456K 6852920K 12749992K (66%)
Disk/logging 69235192K 27356444K 38355116K (59%)
admin:
========================================================================
Subscriber1
=========
admin:show status
Host Name : cucm-sub1
Date : Fri Jul 21, 2017 09:43:42
Time Zone : Pacific Daylight Time (America/Los_Angeles)
Locale : en_US.UTF-8
Product Ver : 11.0.1.22900-14
Unified OS Version : 6.0.0.0-2
Uptime:
09:43:43 up 153 days, 14:44, 1 user, load average: 0.10, 0.11, 0.05
CPU Idle: 94.49% System: 01.75% User: 03.01%
IOWAIT: 00.25% IRQ: 00.00% Soft: 00.50%
Memory Total: 8062356K
Free: 230868K
Used: 7831488K
Cached: 4554436K
Shared: 246424K
Buffers: 314924K
Total Free Used
Disk/active 19805456K 6770300K 12832612K (66%)
Disk/inactive 19805456K 6869168K 12733744K (65%)
Disk/logging 69235192K 40026324K 25685236K (40%)
admin:
07-21-2017 10:13 AM
What happens when you try to upload the file, it does not upload at all but you can upload it and it tells something like There is -4 minutes available. Are you able to upload the same file on your subscriber server just to make sure the specs are good for the file. Below should be the specs for file you are trying to upload:
•16-bit PCM wav file
•Stereo or mono
•Sample rates of 48 kHz, 32 kHz, 16 kHz, or 8 kHz
Can you try to delete some more files and then try
Regards
Deepak
07-21-2017 01:29 PM
We tried to upload the MOH file again and it appears to have been successful. Still getting the Warning message about no space available.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: