Monitoring native call queuing in CUCM

[Jamie Brown]

Hi,

I see I can setup native call queuing in CUCM 9.1. Supposedly I can monitor what's happening in the queues (Features and Services Guide - Call Queuing) through RTMT traces. In RTMT I can't see where to do that though or what components to trace on. Also I'd like to be able to get the counters out in another way, e.g. through database queries or AXL. Does anyone know if that is possible?

Cheers

Jamie

[ronpatel]

Hi Jaime,

See if "Queue Status information" Softkey, Programmable Line Key or Feature Control Policy (99xx/89xx phones) helps you.

reagrds

Ronak patel

Rate helpful posts.

[Jamie Brown]

Hi Ronak,

Thanks for the tip but I'm on our CUCM 9.1 system and I can't find any softkey or FCP with any mention of Queue Status Information.

Can you point towards where this is in the documentation?

Cheers

Jamie

[Emily Stemmerich]

Hi Jamie,

Were you ever able to figure out finding the real-time statistics for the UCM call queuing?  I am trying to find it as well.  I see reference to real-time monitoring "serviceability counters" in the documentation but nothing in the tool or from the CAR page.

I need to figure this out for a project if anyone has the answer it would be much appreciated.

Regards,

-Emily

[Sascha Monteiro]

Hi Emily,

It's a performance counter in RTMT

[Emily Stemmerich]

Thanks Sascha!