Sascha Monteiro
Level 6
Level 6
Member since ‎10-09-2001

User Statistics

  • 935 Posts
  • 34 Solutions
  • 23 Helpful votes Given
  • 207 Helpful votes Received
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User Activity

i.e. if I start my app and subscribe to agent webhooks I don't know what state they are in, listing all activities from /v1/agents/activities doesn't seem very usable as I don't know how far back I need to go
Hi,I am getting the queue stats from /v1/queues/statistics for the current day, but the serviceLevelThresholdPercentage is often 0.0,I just tested a couple calls where I answered one after 30sec (sla is set to 20sec), the API shows 0.0, but the analy...
I re-generated the CSR, signed it and uploaded the root/intermediate chain to tomcat-trust and the server cert to tomcat and rebooted. (this as per instructions)I then still saw the old root/intermediate in appadmin/cuic/finesse (but the correct serv...
The Chrome extension for jabber SDK 11.8.3 or higher version listed in the docs is not available!downloads-and-documents/google-chrome-extension
Hi,I wonder if this is intended behaviour or not..example:2 huntpilots2 huntlists2 linegroups (top down)each linegroup has >1 members, but only one is idle, the rest are on a callthe idle member is 1 extension that is in both linegroupsand has busy-t...
Community Statistics
Member Since ‎10-09-2001 06:48 AM
Date Last Visited ‎05-07-2024 03:26 PM
Posts 935
Total Helpful Votes Received 206