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Sascha Monteiro
‎07-29-2020
Frequent Contributor
I Have been working with Cisco UC since April 2001, I also started developing IPPS and against AXL since then
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100 Helpful Vote
15 Accepted Solution
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Member since ‎10-09-2001
925
Posts
185
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34
Solutions

Jabber Web SDK Chrome Extension not found

Created by in Audio and Video Endpoints
10-21-2019
10-21-2019
The Chrome extension for jabber SDK 11.8.3 or higher version listed in the docs is not availablehttp...

Re: 2 calls ringing from 2 huntpilots on the same device

Created by in IP Telephony and Phones
10-09-2019
10-09-2019
well, both, on 2 there are 2 huntgroup calls coming,when it's 1 it's working fine, but then there is...

Re: 2 calls ringing from 2 huntpilots on the same device

Created by in IP Telephony and Phones
10-07-2019
10-07-2019
Hi Peter,Sorry I did mean the busy-triggerThe UCM should route to idle members only, so wonder why i...

2 calls ringing from 2 huntpilots on the same device

Created by in IP Telephony and Phones
10-06-2019
10-06-2019
Hi,I wonder if this is intended behaviour or not..example:2 huntpilots2 huntlists2 linegroups (top d...

Re: how do I keep my gadget underneath the make a call bar

Created by in Contact Center
03-27-2019
03-27-2019
thanks, I'll try that

Re: how do I keep my gadget underneath the make a call bar

Created by in Contact Center
03-26-2019
03-26-2019
it fails on both Chrome and Safari (though Chrome is supported), but it seems to work okay in Firefo...

Re: how do I keep my gadget underneath the make a call bar

Created by in Contact Center
03-26-2019
03-26-2019
Hi Denise, I am having this issue again, and so does a customer of us that we provide a gadget for I...

Re: UCCX Finesse error The user specified in the authentication credentials and the uri don't match

Created by in Contact Center
03-22-2018
03-22-2018
thanks Denise, the customer upgraded to 11.6 and that fixed the issue

Re: UCCX Finesse error The user specified in the authentication credentials and the uri don't match

Created by in Contact Center
03-13-2018
03-13-2018
I need to mention that it works fine during the call

UCCX Finesse error The user specified in the authentication credentials and the uri don't match

Created by in Contact Center
03-13-2018
03-13-2018
this happens on 11.5 with updateWrapUpReason on the dialog after a call is transferred but during wr...

Recording Verification API (QM) not showing a recording is paused

Created by in Management
01-08-2018
01-08-2018
this is critical for a customer as they need to verify the recording is really paused (by calabrio g...

perfmon Cisco Hunt Pilots\LineGroupMembersAvailable hlog issue when jabber for iphone created

Created by in Management
11-05-2017
11-05-2017
Hi,I have a Jabber CSF and Jabber dual mode for iphone created, when I press the hlog in my Jabber i...

UCCX upgrade from 11.0 to 11.6 fails with process_download_file(), File authentication failed (rc=1)

Created by in Contact Center
10-02-2017
10-02-2017
currently running =======================================Product Name - Cisco Unified Contact Center...

Re: Gadget update status via rest api to Talking

Created by in Contact Center
07-10-2017
07-10-2017
yeah you should be able to do this fully automated inside a gadget

Re: Gadget update status via rest api to Talking

Created by in Contact Center
05-31-2017
05-31-2017
Hi Joe,You could have a Not Ready Reason Code like "Outbound Call" and set the agent to NR with that...
Public Statistics
Date Registered ‎10-09-2001 06:48 AM
Date Last Visited ‎07-29-2020 12:06 AM
Total Messages Posted 925
Total Helpful Votes Received 185
Helpful Votes Given To