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Sascha Monteiro
‎04-01-2022

Frequent Contributor
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CCP Member
100 Helpful Vote
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
10 Helpful Vote
1 Helpful Vote
50 Replies
20 Replies
Stats
Member since ‎10-09-2001
931
Posts
200
Helpful
34
Solutions

Re: WxCC Queue Stats SLA from API

Created by in Contact Center
03-29-2022
03-29-2022
ah right, yeah I am using anz1thanks!

Re: WxCC Queue Stats SLA from API

Created by in Contact Center
03-28-2022
03-28-2022
if you get 1 call and sla is breached for the call you should get 0 (%)...right?1 - 1 / 1 * 100 = 0

Re: WxCC Queue Stats SLA from API

Created by in Contact Center
03-28-2022
03-28-2022
thanks, it stayed 0 all day and I had a call breaching SLA, the wxcc analyzer dashboard showed 80% S...

WxCC Queue Stats SLA from API

Created by in Contact Center
03-27-2022
03-27-2022
Hi,I am getting the queue stats from /v1/queues/statistics for the current day, but the serviceLevel...

Re: Welcome to the Webex for Developers Forum!

Created by in Webex for Developers
02-23-2022
02-23-2022
greetings! Developer here mainly trying to develop for WxCC & Webex Calling, although getting XSI ac...

UCCX 12.0 SSL cert renewal uses old root/intermediate chain in CUIC

Created by in Contact Center
09-29-2021
09-29-2021
I re-generated the CSR, signed it and uploaded the root/intermediate chain to tomcat-trust and the s...

Jabber Web SDK Chrome Extension not found

Created by in Audio and Video Endpoints
10-21-2019
10-21-2019
The Chrome extension for jabber SDK 11.8.3 or higher version listed in the docs is not availablehttp...

Re: 2 calls ringing from 2 huntpilots on the same device

Created by in IP Telephony and Phones
10-09-2019
10-09-2019
well, both, on 2 there are 2 huntgroup calls coming,when it's 1 it's working fine, but then there is...

Re: 2 calls ringing from 2 huntpilots on the same device

Created by in IP Telephony and Phones
10-07-2019
10-07-2019
Hi Peter,Sorry I did mean the busy-triggerThe UCM should route to idle members only, so wonder why i...

2 calls ringing from 2 huntpilots on the same device

Created by in IP Telephony and Phones
10-06-2019
10-06-2019
Hi,I wonder if this is intended behaviour or not..example:2 huntpilots2 huntlists2 linegroups (top d...

Re: how do I keep my gadget underneath the make a call bar

Created by in Contact Center
03-27-2019
03-27-2019
thanks, I'll try that

Re: how do I keep my gadget underneath the make a call bar

Created by in Contact Center
03-26-2019
03-26-2019
it fails on both Chrome and Safari (though Chrome is supported), but it seems to work okay in Firefo...

Re: how do I keep my gadget underneath the make a call bar

Created by in Contact Center
03-26-2019
03-26-2019
Hi Denise, I am having this issue again, and so does a customer of us that we provide a gadget for I...

Re: UCCX Finesse error The user specified in the authentication credentials and the uri don't match

Created by in Contact Center
03-22-2018
03-22-2018
thanks Denise, the customer upgraded to 11.6 and that fixed the issue

Re: UCCX Finesse error The user specified in the authentication credentials and the uri don't match

Created by in Contact Center
03-13-2018
03-13-2018
I need to mention that it works fine during the call
Public Statistics
Date Registered ‎10-09-2001 06:48 AM
Date Last Visited ‎04-01-2022 12:03 AM
Total Messages Posted 931
Total Helpful Votes Received 200
Helpful Votes Given To