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Sascha Monteiro
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About Sascha Monteiro
04-01-2022
Sascha Monteiro
Frequent Contributor
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Stats
Member since
10-09-2001
931
Posts
200
Helpful
34
Solutions
Latest Contributions by Sascha Monteiro
Latest Contributions by Sascha Monteiro
Discussions Sascha Monteiro has Participated In
TKBs Sascha Monteiro has Participated In
Blogs Sascha Monteiro has Participated In
Events Sascha Monteiro has Participated In
Videos Sascha Monteiro has Participated In
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Re: WxCC Queue Stats SLA from API
Created by
Sascha Monteiro
in
Contact Center
03-29-2022
03-29-2022
ah right, yeah I am using anz1thanks!
Re: WxCC Queue Stats SLA from API
Created by
Sascha Monteiro
in
Contact Center
03-28-2022
03-28-2022
if you get 1 call and sla is breached for the call you should get 0 (%)...right?1 - 1 / 1 * 100 = 0
Re: WxCC Queue Stats SLA from API
Created by
Sascha Monteiro
in
Contact Center
03-28-2022
03-28-2022
thanks, it stayed 0 all day and I had a call breaching SLA, the wxcc analyzer dashboard showed 80% S...
WxCC Queue Stats SLA from API
Created by
Sascha Monteiro
in
Contact Center
03-27-2022
03-27-2022
Hi,I am getting the queue stats from /v1/queues/statistics for the current day, but the serviceLevel...
Re: Welcome to the Webex for Developers Forum!
Created by
Sascha Monteiro
in
Webex for Developers
02-23-2022
02-23-2022
greetings! Developer here mainly trying to develop for WxCC & Webex Calling, although getting XSI ac...
UCCX 12.0 SSL cert renewal uses old root/intermediate chain in CUIC
Created by
Sascha Monteiro
in
Contact Center
09-29-2021
09-29-2021
I re-generated the CSR, signed it and uploaded the root/intermediate chain to tomcat-trust and the s...
Jabber Web SDK Chrome Extension not found
Created by
Sascha Monteiro
in
Audio and Video Endpoints
10-21-2019
10-21-2019
The Chrome extension for jabber SDK 11.8.3 or higher version listed in the docs is not availablehttp...
Re: 2 calls ringing from 2 huntpilots on the same device
Created by
Sascha Monteiro
in
IP Telephony and Phones
10-09-2019
10-09-2019
well, both, on 2 there are 2 huntgroup calls coming,when it's 1 it's working fine, but then there is...
Re: 2 calls ringing from 2 huntpilots on the same device
Created by
Sascha Monteiro
in
IP Telephony and Phones
10-07-2019
10-07-2019
Hi Peter,Sorry I did mean the busy-triggerThe UCM should route to idle members only, so wonder why i...
2 calls ringing from 2 huntpilots on the same device
Created by
Sascha Monteiro
in
IP Telephony and Phones
10-06-2019
10-06-2019
Hi,I wonder if this is intended behaviour or not..example:2 huntpilots2 huntlists2 linegroups (top d...
Re: how do I keep my gadget underneath the make a call bar
Created by
Sascha Monteiro
in
Contact Center
03-27-2019
03-27-2019
thanks, I'll try that
Re: how do I keep my gadget underneath the make a call bar
Created by
Sascha Monteiro
in
Contact Center
03-26-2019
03-26-2019
it fails on both Chrome and Safari (though Chrome is supported), but it seems to work okay in Firefo...
Re: how do I keep my gadget underneath the make a call bar
Created by
Sascha Monteiro
in
Contact Center
03-26-2019
03-26-2019
Hi Denise, I am having this issue again, and so does a customer of us that we provide a gadget for I...
Re: UCCX Finesse error The user specified in the authentication credentials and the uri don't match
Created by
Sascha Monteiro
in
Contact Center
03-22-2018
03-22-2018
thanks Denise, the customer upgraded to 11.6 and that fixed the issue
Re: UCCX Finesse error The user specified in the authentication credentials and the uri don't match
Created by
Sascha Monteiro
in
Contact Center
03-13-2018
03-13-2018
I need to mention that it works fine during the call
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Public Statistics
Date Registered
10-09-2001
06:48 AM
Date Last Visited
04-01-2022
12:03 AM
Total Messages Posted
931
Total Helpful Votes Received
200
Helpful Votes Given To
User
Helpful Count
Dirk-Jan Uittenbogaard
5
Sascha Monteiro
2
dekwan
2
jweekers
1
deannab
1
See all >
Helpful Votes From
User
Helpful Count
Adam Weeks, Webex Evangelism
5
Danny Servantez Jr
5
Cole Callahan
5
Jim duPuis
5
James Hawkins
5
See all >