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- About Sascha Monteiro
04-02-2019
Sascha Monteiro
Frequent Contributor
I Have been working with Cisco UC since April 2001, I also started developing IPPS and against AXL since then
Recent Badges
Stats
Member since
10-09-2001
921
Posts
185
Helpful
34
Solutions
Created by
Sascha Monteiro
in Contact Center
in Contact Center
03-27-2019
03:48 PM
03-27-2019
03:48 PM
thanks, I'll try that
... View more
Created by
Sascha Monteiro
in Contact Center
in Contact Center
03-26-2019
07:11 PM
03-26-2019
07:11 PM
it fails on both Chrome and Safari (though Chrome is supported), but it seems to work okay in Firefox
... View more
Created by
Sascha Monteiro
in Contact Center
in Contact Center
03-26-2019
06:33 PM
03-26-2019
06:33 PM
Hi Denise, I am having this issue again, and so does a customer of us that we provide a gadget for I run Finesse 11.6(1) from Chrome 73 (on Mac) When I close the Call Bar, the gadgets don't move back up to keep snug
... View more
Created by
Sascha Monteiro
in Contact Center
in Contact Center
03-22-2018
01:42 AM
03-22-2018
01:42 AM
thanks Denise, the customer upgraded to 11.6 and that fixed the issue
... View more
Created by
Sascha Monteiro
in Contact Center
in Contact Center
03-13-2018
08:12 PM
03-13-2018
08:12 PM
I need to mention that it works fine during the call
... View more
Created by
Sascha Monteiro
in Contact Center
in Contact Center
03-13-2018
08:09 PM
03-13-2018
08:09 PM
this happens on 11.5 with updateWrapUpReason on the dialog after a call is transferred but during wrapup time it works fine on 11.6
... View more
Labels:
Created by
Sascha Monteiro
in Management
in Management
01-08-2018
07:17 PM
01-08-2018
07:17 PM
this is critical for a customer as they need to verify the recording is really paused (by calabrio gadget) during credit card detail input, the recording verification just shows "callActive": "true" Is there a way to get the real status?
... View more
Labels:
Created by
Sascha Monteiro
in Management
in Management
11-05-2017
09:28 PM
11-05-2017
09:28 PM
Hi, I have a Jabber CSF and Jabber dual mode for iphone created, when I press the hlog in my Jabber it doesn't reduce the perfmon counter, the Jabber for iphone is not registered, but when I delete the device the counter drops correctly when using the hlog. It sounds like a bug?
... View more
Labels:
Created by
Sascha Monteiro
in Contact Center
in Contact Center
10-02-2017
08:53 PM
10-02-2017
08:53 PM
currently running ======================================= Product Name - Cisco Unified Contact Center Express Product Version - 11.0.1.99000-102 Kernel Image - 2.6.32-431.20.3.el6.x86_64 ======================================= upgrading with UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso and yes, the md5 checksum is correct and also tried again after installing ciscocm.version3-keys.cop.sgn I also get the same error trying to upgrade to 11.5 install log: 10/03/2017 16:07:37 upgrade_get_file.sh|Parse argument toVersion=11.6.1.10000-51|<LVL::Debug> 10/03/2017 16:07:37 upgrade_get_file.sh|_set_upgrade_status_attribute: toVersion set to 11.6.1.10000-51|<LVL::Debug> 10/03/2017 16:07:37 upgrade_get_file.sh|Parse argument status=upgrade.stage.downloading|<LVL::Debug> 10/03/2017 16:07:37 upgrade_get_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.downloading|<LVL::Debug> 10/03/2017 16:07:38 upgrade_get_file.sh|Process remote SFTP request|<LVL::Info> 10/03/2017 16:07:38 upgrade_get_file.sh|source_dir=isos/, dest_file=/common/download//UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso, file_name=UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso|<LVL::Debug> 10/03/2017 16:07:38 upgrade_get_file.sh|Starting SFTP|<LVL::Debug> 10/03/2017 16:08:39 upgrade_get_file.sh|Mount /common/download//UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso on /mnt/source|<LVL::Info> 10/03/2017 16:08:39 upgrade_get_file.sh|Download of iso file RTMTStart|<LVL::Notice> 10/03/2017 16:08:39 upgrade_get_file.sh|Parse argument status=upgrade.stage.checksumming|<LVL::Debug> 10/03/2017 16:08:39 upgrade_get_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.checksumming|<LVL::Debug> 10/03/2017 16:08:39 upgrade_get_file.sh|Create md5 "/common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso.md5"|<LVL::Info> 10/03/2017 16:09:20 upgrade_get_file.sh|MD5(/common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso)= a7:2f:4b:20:10:65:13:78:99:a4:3f:35:2b:1c:43:00|<LVL::Debug> 10/03/2017 16:09:20 upgrade_get_file.sh|Create md5 complete|<LVL::Info> 10/03/2017 16:09:21 upgrade_get_file.sh|Authenticate file "/common/download/11.6.1.10000-51/checksum_file.sgn"|<LVL::Info> 10/03/2017 16:09:21 upgrade_get_file.sh|File:/usr/local/bin/base_scripts/upgrade_get_file.sh:664, Function: process_download_file(), File authentication failed (rc=1)|<LVL::Error> 10/03/2017 16:09:21 upgrade_get_file.sh|Cleaning up...|<LVL::Info> 10/03/2017 16:09:21 upgrade_get_file.sh|Unmount DVD/ISO|<LVL::Info> 10/03/2017 16:09:21 upgrade_get_file.sh|Remove /common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso|<LVL::Info> 10/03/2017 16:09:21 upgrade_get_file.sh|Remove /common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso|<LVL::Info> 10/03/2017 16:09:21 upgrade_get_file.sh|Download of iso file RTMTFinish|<LVL::Notice> 10/03/2017 16:09:21 upgrade_get_file.sh|Process preflight|<LVL::Info> 10/03/2017 16:09:21 upgrade_get_file.sh|Checking for preflight script|<LVL::Debug> 10/03/2017 16:09:21 upgrade_get_file.sh|No preflight script located|<LVL::Info> 10/03/2017 16:09:22 upgrade_get_file.sh|success|<LVL::Info> 10/03/2017 16:09:22 upgrade_get_file.sh|upgrade_get_file.sh complete (rc=0)|<LVL::Info> 10/03/2017 16:09:22 upgrade_get_file.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug> 10/03/2017 16:09:22 upgrade_get_file.sh|is_upgrade_in_progress: Already locked by this process (pid: 9411).|<LVL::Debug> 10/03/2017 16:09:22 upgrade_get_file.sh|release_upgrade_lock: Releasing lock (pid: 9411)|<LVL::Debug>
... View more
Labels:
Created by
Sascha Monteiro
in Contact Center
in Contact Center
07-10-2017
02:26 PM
07-10-2017
02:26 PM
yeah you should be able to do this fully automated inside a gadget
... View more
Created by
Sascha Monteiro
in Contact Center
in Contact Center
05-31-2017
03:36 PM
05-31-2017
03:36 PM
Hi Joe, You could have a Not Ready Reason Code like "Outbound Call" and set the agent to NR with that code before you place the call, then after the call you put it back to Ready.
... View more
Created by
Sascha Monteiro
in Contact Center
in Contact Center
05-30-2017
10:23 PM
05-30-2017
10:23 PM
have you tried gadgets. window .adjustHeight(800) ; or <ModulePrefs title= "my gadget" description= "my gadget" height= "800px" >
... View more
Created by
Sascha Monteiro
in Contact Center
in Contact Center
05-26-2017
02:30 PM
05-26-2017
02:30 PM
Hi Christopher, Is this body in your gadget xml? I think the main purpose of an iframe in a gadget is to embed a page from an external webserver, I think Finesse doesn't touch iframe src url's as it does with script and style src tags. Is there a reason you can't just put the code from the blank.html in the gadget directly? You talk about inter frame messaging, will you have 2 iframes that need to communicate with each other? I prefer to host my gadget on an external server, this gives us full control over it, and I don't use an iframe, it's already in one That said, have you tried to use this as src="/3rdpartygadget/<my gadget dir>/blank.html" if you are using uccx hosted gadgets?
... View more
Created by
Sascha Monteiro
in Contact Center
in Contact Center
05-24-2017
09:04 PM
05-24-2017
09:04 PM
do you want to log out the user 30 min after the window/tab is closed? if you want to do it straight away you can add a window unload function $( window ).unload( function () { // do the agent logout return "Bye now!" ; });
... View more
Created by
Sascha Monteiro
in Contact Center
in Contact Center
05-24-2017
01:50 PM
05-24-2017
01:50 PM
so it does seem to work fine in FF, thanks!
... View more
Created by
Sascha Monteiro
in Contact Center
03-26-2019
03-26-2019
it fails on both Chrome and Safari (though Chrome is supported), but it
seems to work okay in Firefo...
Created by
Sascha Monteiro
in Contact Center
03-26-2019
03-26-2019
Hi Denise, I am having this issue again, and so does a customer of us
that we provide a gadget for I...
03-13-2018
this happens on 11.5 with updateWrapUpReason on the dialog after a call
is transferred but during wr...
Created by
Sascha Monteiro
in Management
01-08-2018
01-08-2018
this is critical for a customer as they need to verify the recording is
really paused (by calabrio g...
11-05-2017
Hi,I have a Jabber CSF and Jabber dual mode for iphone created, when I
press the hlog in my Jabber i...
10-02-2017
currently running =======================================Product Name -
Cisco Unified Contact Center...
Created by
Sascha Monteiro
in Contact Center
07-10-2017
07-10-2017
yeah you should be able to do this fully automated inside a gadget
Created by
Sascha Monteiro
in Contact Center
05-31-2017
05-31-2017
Hi Joe,You could have a Not Ready Reason Code like "Outbound Call" and
set the agent to NR with that...
Created by
Sascha Monteiro
in Contact Center
05-26-2017
05-26-2017
Hi Christopher,Is this body in your gadget xml?I think the main purpose
of an iframe in a gadget is ...
Created by
Sascha Monteiro
in Contact Center
05-24-2017
05-24-2017
do you want to log out the user 30 min after the window/tab is closed?if
you want to do it straight ...
Created by
Sascha Monteiro
in Contact Center
05-24-2017
05-24-2017
so it does seem to work fine in FF, thanks!
Public Statistics
| Date Registered | 10-09-2001 06:48 AM |
| Date Last Visited | 04-02-2019 07:28 PM |
| Total Messages Posted | 921 |
| Total Helpful Votes Received | 185 |
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 5 | |
| 5 | |
| 2 |
