The Chrome extension  for jabber SDK 11.8.3 or higher version  listed in the docs is not available https://developer.cisco.com/docs/jabber-web/#!downloads-and-documents/google-chrome-extension https://chrome.google.com/webstore/detail/cisco-web-communicator/mbhnoblcplfcookpoennihpndjobapeo ... View more

Hi, I wonder if this is intended behaviour or not.. example: 2 huntpilots 2 huntlists 2 linegroups (top down) each linegroup has >1 members, but only one is idle, the rest are on a call the idle member is 1 extension that is in both linegroups and has busy-trigger set to 2 (this is a Jabber device)   Now, when 2 calls are placed, one to each of the huntpilots, the Jabber receives 2 incoming calls, This is very confusing for the Jabber user! I would expect that the 1st call would make the Jabber ring, but then the Jabber is not idle and thus the 2nd call should go elsewhere (whatever is configured for the hunt).   When we set busy-trigger to 1 it works, but then the customer loses call-waiting for their normal internal calls     ... View more

this is critical for a customer as they need to verify the recording is really paused (by calabrio gadget) during credit card detail input, the recording verification just shows "callActive": "true" Is there a way to get the real status? ... View more

Hi, I have a Jabber CSF and Jabber dual mode for iphone created, when I press the hlog in my Jabber it doesn't reduce the perfmon counter, the Jabber for iphone is not registered, but when I delete the device the counter drops correctly when using the hlog. It sounds like a bug? ... View more

currently running  ======================================= Product Name -     Cisco Unified Contact Center Express Product Version - 11.0.1.99000-102 Kernel Image -     2.6.32-431.20.3.el6.x86_64 =======================================   upgrading with  UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso and yes, the md5 checksum is correct and also tried again after installing  ciscocm.version3-keys.cop.sgn I also get the same error trying to upgrade to 11.5   install log:   10/03/2017 16:07:37 upgrade_get_file.sh|Parse argument toVersion=11.6.1.10000-51|<LVL::Debug> 10/03/2017 16:07:37 upgrade_get_file.sh|_set_upgrade_status_attribute: toVersion set to 11.6.1.10000-51|<LVL::Debug> 10/03/2017 16:07:37 upgrade_get_file.sh|Parse argument status=upgrade.stage.downloading|<LVL::Debug> 10/03/2017 16:07:37 upgrade_get_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.downloading|<LVL::Debug> 10/03/2017 16:07:38 upgrade_get_file.sh|Process remote SFTP request|<LVL::Info> 10/03/2017 16:07:38 upgrade_get_file.sh|source_dir=isos/, dest_file=/common/download//UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso, file_name=UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso|<LVL::Debug> 10/03/2017 16:07:38 upgrade_get_file.sh|Starting SFTP|<LVL::Debug> 10/03/2017 16:08:39 upgrade_get_file.sh|Mount /common/download//UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso on /mnt/source|<LVL::Info> 10/03/2017 16:08:39 upgrade_get_file.sh|Download of iso file RTMTStart|<LVL::Notice> 10/03/2017 16:08:39 upgrade_get_file.sh|Parse argument status=upgrade.stage.checksumming|<LVL::Debug> 10/03/2017 16:08:39 upgrade_get_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.checksumming|<LVL::Debug>   10/03/2017 16:08:39 upgrade_get_file.sh|Create md5 "/common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso.md5"|<LVL::Info> 10/03/2017 16:09:20 upgrade_get_file.sh|MD5(/common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso)= a7:2f:4b:20:10:65:13:78:99:a4:3f:35:2b:1c:43:00|<LVL::Debug> 10/03/2017 16:09:20 upgrade_get_file.sh|Create md5 complete|<LVL::Info> 10/03/2017 16:09:21 upgrade_get_file.sh|Authenticate file "/common/download/11.6.1.10000-51/checksum_file.sgn"|<LVL::Info> 10/03/2017 16:09:21 upgrade_get_file.sh|File:/usr/local/bin/base_scripts/upgrade_get_file.sh:664, Function: process_download_file(), File authentication failed (rc=1)|<LVL::Error> 10/03/2017 16:09:21 upgrade_get_file.sh|Cleaning up...|<LVL::Info> 10/03/2017 16:09:21 upgrade_get_file.sh|Unmount DVD/ISO|<LVL::Info> 10/03/2017 16:09:21 upgrade_get_file.sh|Remove /common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso|<LVL::Info> 10/03/2017 16:09:21 upgrade_get_file.sh|Remove /common/download/UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso|<LVL::Info> 10/03/2017 16:09:21 upgrade_get_file.sh|Download of iso file RTMTFinish|<LVL::Notice> 10/03/2017 16:09:21 upgrade_get_file.sh|Process preflight|<LVL::Info> 10/03/2017 16:09:21 upgrade_get_file.sh|Checking for preflight script|<LVL::Debug> 10/03/2017 16:09:21 upgrade_get_file.sh|No preflight script located|<LVL::Info> 10/03/2017 16:09:22 upgrade_get_file.sh|success|<LVL::Info> 10/03/2017 16:09:22 upgrade_get_file.sh|upgrade_get_file.sh complete (rc=0)|<LVL::Info> 10/03/2017 16:09:22 upgrade_get_file.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug> 10/03/2017 16:09:22 upgrade_get_file.sh|is_upgrade_in_progress: Already locked by this process (pid: 9411).|<LVL::Debug> 10/03/2017 16:09:22 upgrade_get_file.sh|release_upgrade_lock: Releasing lock (pid: 9411)|<LVL::Debug>   ... View more