Monitoring ring status with CME 8 / BLF

[codeangels]

Hi,

I have a working setup with CME8, BLF fields are setup and working fine, except the fact that BLF cannot differentiate between ring and talk states of the monitored DN. In both cases the BLF indicator is red, the little icon shows "off hook" state. This is quite annoying as there is no way to know if that phone is ringing or in use.

I read about BLF Pickup functionality which seems to support exactly that but it seems to be limited to CUCM only.

Is there a way to make the BLF lamp blink amber when the associated phone / dn is ringing within CME?

Thanks!

[paolo bevilacqua]

Are you using "m" as button config ?

[codeangels]

Hi,

Actually we use blf-speed-dial because it is the only one which can also monitor DnD status of the phone.

w - does not show at all when phone rings - only when it is really off hook

m - does show ring but in the same manner as if it would be off hook (red button, off hook icon)

blf-speed-dial - is like m, but also shows DnD state

blf-speed-dial device is basically like m

The relevant config is:

presence

presence call-list

max-subscription 64

watcher all

!

ephone-dn  10  dual-line

number 110 no-reg primary

label IT Office 110

name IT Office

allow watch

hold-alert 15 idle

!

!

ephone-dn  11  dual-line

number 170 no-reg primary

label Fashion Office 170

name Fashion Office

allow watch

hold-alert 15 idle

!

ephone  10

device-security-mode none

video

mac-address 0024.C40B.....

ephone-template 16

blf-speed-dial 1 170 label "Fashion Office 170"

type 7975 addon 1 7916-24

button  1:10

!

ephone  11

device-security-mode none

video

mac-address 0021.D8BA.....

ephone-template 16

type 7975 addon 1 7916-24

button  1:11

!

[Asim ali]

Hi,

Just wanted to check if you have managed to find out a workaround.

My problem is we have 7916-24 Module on 7975 Phone. The operator should know before forwarding the calls if the destination phone is busy or free, now the operator is forwarding the calls to the phones and few of the managers are getting irritated with this, they want the operator to know if they are busy OR free..??? any comments plzz