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Multiple day schedule with SNR

koenvb
Beginner
Beginner

We have the following situation.

1 phone with 4 remote destinations (SNR) for our technicians with different work schedules.

For 3 of them , is it a shift from 07:00 until 16:00 , so no problem.

But for one is it from 04:00 - to 07:00 and then from 16:00 until 22:00 and for this i see no solution to implement this with the time schedule in our CUCM with remote destination and SNR .

 

Any advice or work around?

 

Thanks.

 

our version is  11.5.1.15900-18

2 Replies 2

I’m not aware of a native solution to this. The only “outside the box” idea I have would be a cron job/script that toggled SNR on and off for each user via AXL at the prescribed times, negating the need for a schedule on the RD itself.

Thanks for your reply.

 

This is not really a solution, because our technicians need to change there working hours in the selfcare portal.

 

thanks.

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