Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
i'm working on project for our customer service department in our company when phone get a call a popup appear in employee computer if this is an old customer his data appear in this popup if not will appear that he isn't a customer in our company a...
Hi! During outgoing call (cucm--cube--sip provider) provider send us INFO messages to re-check media session. Our CUBE don't resend it to CUCM and don't answer this messages. So long call drops after timeout. How we can make our CUBE to answer this m...
I'm trying to change an ephone MAC on a CME router. I have both removed it from the gui and/or removed it via CLI but I get the same result trying to add the new MAC:CME(config-ephone)#mac-address 0023.0433.3ad5ephone slot is already registered with...
We just started using new Cisco 8821 phones and I am already seeing design flaw with steel plate at the bottom of the phone (where charging cable plugs in). It almost looks like they have glued this plate and on 4 phones, it popped out. Luckily, they...
I have multiple 8832s that pulled a bad firmware version which essentially stops the phone from registering. When I go try to factory reset these devices, nothing happens. Factory reset is never initialized as described in the manual. I hold the # ...
For some reason even when no members are logged into a hunt pilot calls are getting queued. The customer wants the calls to direct to a VM mailbox if members are not logged in. I have set the When no members are logged in answering or blah blah blah ...
Hi, I have CISCO IP Telephony Cisco 7962, with Expansion Module 7915 attached to it, suddenly the expansion module stopped working and does not display any thing on the screen and the buttons also not working. I check on the phone, it gives that E...
Hello, I am using CUCM 12.x (BE) where the i need help of caller ID for forwarded numbers. my phone 1 forward his calls to phone 2, when phone 3 is calling to phone 1, call is successfully forward to phone 2 but phone 3 can see that call is forwa...
all phones fail to register. 7945 shows registering message 7960 show opening " router ip address".
I am needing to go through all of the Call Handlers and clean up. I used to use dbwalker to do this. Does anyone know if it will work on Unity Connection 11.5?
I have a print out of document id 1457306838840981 indicating the Cisco IP phones are tele-coil compatible. I have a hearing aid streamer that is tele-coil compatible and would like to use it at work since I have a hard time hearing on the 7965 heads...
Hello Guys Need your help to register how to register Polycom Soundstation IP 6000 with Call manager Express 10.5 ???i already have Voice Global Register !i Can't find this mode in type mode ??????? Any Idea ???
Hi!have a problem with a Cisco 2911/K9 with 1 x PVDM2-16 + the PVDM adapter and 2 x VIC2-BRI-NT/TE. This should be a supported combination.We see the cards when doing a sh diag, but they do not appear at all when doing sh run, in fact no voice conf ...
Hello all, I have been researching this issue for a while now to no avail. I have a 2821 with a NME-16ES-1G-P module. Up to last week it was working just fine and than after a router reload it stopped working or so it looks like. I am able to get pro...
Hi All, I configured one Cisco 8821 connected with EAP-TLS with SCEP for cert enrollment. I have CUCM 12, 8821 with firmware sip8821.11-0-4SR1-13, one router for SCEP RA, one Microsoft CA and an ACS Cisco. Everything works fine but I would like to ...
