MWI Issue for Line 2 in Unity connection.

[Bhavani Sankar]

Hi,

I am having an IP phone with 2 lines configured in it. If i get a voice mail in line 1 the MWI light will blink where as if i get a voice mail in Line 2 , MWI light doesn't blink. So is there any solution to make the MWI work for Line 2 also.

Call Manager version :8.X

Unity Connection Version : 7.X                  

Regards

Sankar.

[Rob Huffman · Accepted solution]

Hi Sankar,

This change will be done in Communications manager, look at this setting on the individual

second lines or for the whole cluster

Device>Phone>Directory Number

Visual Message Waiting Indicator Policy > Light and Prompt (change from use system policy)

or

Clusterwide Parameters (Feature - General)

Message Waiting lamp Policy

the default is > Primary Line Light and Prompt

change to Light and Prompt > this will then activate the MWI for secondary lines

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen