MWI issue with CUCM

W S H FERNANDO · ‎06-25-2013

Hi

We have CUCM 8.6.2, Integrated with CUC 9.1, but message Waiting indicator is not working. When I'm dial the MWI on button from Phone its not working, how can I troubleshoot this ?

Regds

$

Jaime Valencia · ‎06-25-2013

SIP?? SCCP???

If you can't reach the MWI DN, that's as basic as partitions and CSSs.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Rob Huffman · ‎06-25-2013

Hi there,

The fact that these phones MWI Lamps do not turn On and Off when dialing the MWI On/Off DN's would seem to be a CSS issue. Can you check the CSS assigned under the DN itself and the Device CSS.

Cheers!

Rob

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But you and I will meet again "

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