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Native Phone Migration Service Looping

ChrisV123
Level 1
Level 1

i have configured phone migration services step by step via the configuration guide here, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1SU4/cucm_b_feature-configuration-guide-cisco1251su4/cucm_m_phone-replacement-migration-ivr-phone.html#task_5421246AD6AAC15BAAAEEAE4D18210F3

1. I've removed the old phone from the network

2. Connected the new phone. It boots to migration screen

3. i select 2 replace an existing phone

4. enter the primary extension

5. enter the pin

6. i get migration is successful the phone will restart

7. phone boots to the migration screen again

I am attempting to migrate a 7965 with phone load SCCP45.9-4-2SR4-3S to an 8841 phone load sip88xx.14-0-1-0001-135 

i'm running CUCM 12.5.1.15900-66  with auto registration disabled and self provisioning authentication set to Allow authentication for users and administrators. i have set the Auth Code and both User PIN and Auth Code are working. Just can't get past the boot loop.

 

 

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