Need advise for upgrade CUE 3.1.1 to 8.6.6 on C3925

[duclan_hp]

Dear folk,

Could any one please advise for my case below:

I am going to setup Auto-Attendant feature for my cust.

I need to upgrade NME-CUE module running 3.1.1 (customer premise) to conform to newly installed  C3925 (CME 8.6) (customer premise)

So:

- Can I download and upgrade CUE software directly from 3.1.1 to 8.6.6 ? Or I need to go through some inter-mediate software migration phase (like: step up to 7.1 .. then to 8.6.6)

- Are any existing license ( in 3.1.1) still retained  after migration to 8.6.6 ? As far as I know, they have different license schemes.

- In case I have to install new license file for CUE 8.6.6 , so such the license file " cue-vm-license_8port_ivr_7.0.6.pkg -

cue-vm-license_50mbx_cme_7.0.6.pkg " are Ok to CUE ver 8.6.6.

This is my first case of CUE, any comment/ advise is highly appreciated!

Thanks a ton in advance

[paolo bevilacqua]

Best approach is that you backup all, re-install from scratch then restore.

You can self-generate migration licenses on the licensing portal.

[duclan_hp]

Thanks a lot Mr.Paolo

Please do me a favor.

I have done the self-generation for license and received below message:

"

License for the specified subgroup does not exist on this device,please enter a valid nodelock.

No license features available or you have already migrated license for this UDI. Please verify Product Id and Serial Number entered.

"

So I think the existing license information of the CUE is default-factory one.

My CUE module is NME-CUE ( CUE ver is 3.1.1 ), and below is existing license information:

---------------------------------------------------------------------

Installed license files:

- ivr_lic.sig : NULL IVR LICENSE

- voicemail_lic.sig : 100 MAILBOX LICENSE

Core:

- Application mode: CCME

- Total usable system ports: 24

Voicemail/Auto Attendant:

- Max system mailbox capacity time: 18000

- Default # of general delivery mailboxes: 20

- Default # of personal mailboxes: 100

- Max # of configurable mailboxes: 120

Interactive Voice Response:

- Max # of IVR ports: Not Available

--------------------------------------------------------------------

Installed Packages:

Software Version: 3.1.1

- Installer  3.1.1.0

- Thirdparty  3.1.1.0

- Bootloader (Primary)  2.1.14

- Infrastructure  2.3.2.0

- Global  3.1.1.0

- GPL Infrastructure  2.2.1.0

- Voice Mail  3.1.1.0

- Bootloader (Secondary)  2.1.15.0

- Core  2.4.0.1

- Auto Attendant  3.1.1.0

----------------------------------------------------------------------

So, Could you please advise if existing license (I suppose it's default-factory license for NME-CUE) would remain after migrated to CUE 8.6.6 ?? Or could you teach me the defaul-license info for NME-CUE (8.6) ??

My purpose is just to set up 4 basic IVR session (4 concurrent IVR calls) for Automated-Attendant feature after migrate to CUE 8.6, so, do I need to buy any license more with above situation ??

Your support is really appreciated!

[paolo bevilacqua]

As above, after software update, go on licensing portal and generate the necessary migration license files.

Thank you for the nice rating and good luck!

[duclan_hp]

Thank you very much, I will follow your instruction and get back later on!