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need help ip phone 7961

is_mail123
Beginner
Beginner

hi how are you ,i have a problem one of the ip phone 7961 is not working as it is just showing all it lights on and not being reset too by POE or AC adaptor.what is with this phone ....

thanks in adavance

1 REPLY 1

Andrew Latamore
Beginner
Beginner

If you have not tried this yet, I would recommend performing a factory reset on the phone.  Here is the instructions on how to do that:

Reset the 7941 and 7961 IP Phones to the Factory Default

Complete these steps:

  1. Unplug the power cable from the phone, and then plug in the cable             again.

    The phone begins its power up cycle.

  2. Immediately press and hold # and while the             Headset, Mute, and Speaker buttons begin to flash in sequence, release #.

    The line buttons flash in sequence in order to indicate that the             phone waits for you to enter the key sequence for the reset.

  3. Press 123456789*0# within 60 seconds after the             Headset, Mute, and Speaker buttons begin to flash.

    If you repeat a key within the sequence, for example, if you press             1223456789*0#, the sequence is still accepted and the phone             resets.

    If you do not complete this key sequence or do not press any keys,             after 60 seconds the Headset, Mute, and Speaker buttons no longer flash, and             the phone continues with its normal startup process. The phone does not reset.

    If you enter an invalid key sequence, the buttons no longer flash,             and the phone continues with its normal startup process. The phone does not             reset.

    If you enter this key sequence correctly, the phone displays this             prompt:

    upgrading

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml

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