Need help with Sip Capture

[Emanuel Hernandez]

Hello,

I am not familiar with Sip and need help deciphering why one of my sip phones is registering and the other is not. The softphones are different, one of them is a sip softphone from Express Talk, and the other is a program called WinCati that is used for Surveys. The Express Talk softphone can register with Call Manager no problem, WinCati does not register.

[Ayodeji Okanlawon]

Wincati phone does not have a line configured. From the trace. It showed no Line configured

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

[Emanuel Hernandez]

Can you tell me where you see this on the trace? What packet number, what section in the packet shows you this information?

[Emanuel Hernandez]

I have added another capture file called wincati 2. I am pretty sure this one is passing the line configured information but is not getting register with call manager. Do you know why call manager is not accepting this sip phone?

[Ayodeji Okanlawon · Accepted solution]

Yes the phone has a line now : DN=5256, but there is no username and password. You need to configure a username and passwordd on the phone for it to authenticate. Once thats done it will then register. The phone that is working has a username "zz-103-135-7"

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

[Emanuel Hernandez]

Thank you!