Need help with TEHO in Shanghai

[Maciej Karpinski]

Hi

I've encountered a problem with TEHO to Shanghai. There is no problem when you try to call a landline

but if you want to call a cellphone in Shanghai or outside Shanghai.

Apparently cellphone calls work like this.

You can break the numbers  into three parts, 136-4020-6844. The 136 or 13x in general identifies the

carrier (now 159 too). The 4020 identifies where the phone number was created. The 6844 is the actual

number assigned to an individual. If you call cellular phone within the same zone there is no need to

dial any prefix. For example if you are in Shanghai and the number 15921221234 was registered in

Shanghai, just dial the number as is. If the number was registered outside of your dialing zone, then

just prefix it with a 0. For example if you need to reach the above number while you are in Shenzhen,

just dial 015921221234. If you fail to dial the 0 when it's necessary, you will hear the message that

you are trying to reach a number that's outside of the zone and will be requested to put the 0 prefix.

So it seems as if you want to call a cellphone it depends of if it was registered in Shanghai or not.

Our TEHO setup sends all calls that starts with +86 to the gateway in Shanghai but we are not able to

setup a rule to strip the +86 because sometimes we will need an 0 in the beginning and other times we

won.t.

Has anyone here been able to solve this?

Br.

Maciej

[Steven Griffin]

I am afraid the answer is that you need to educate your end-users.   However, there are a couple of things you can do to mitigate, perhaps, the majority of calls you may be getting.

1. Don't let users in your China offices give out their mobile numbers.  Instead set them up with the SNR system and let the Remote Destination dial the number correctly every time.

2. Update your end-user training materials and perhaps post a web recording end-users can view on your intranet (use the Cisco IP Communicator) of what a failed mobile call in China sounds like and how to insert the 0 if that occurs.

-Steven

[Maciej Karpinski]

Unfortunetely this is not a solution for about 8000 users.

The mobile numbers people are calling are not users at our company but other contacts in China.

[orochi_yagami]

Hi,

Just a question to you although i know the answer is a big NO.

What if the cell phone no# is registered to Shanghai and the user prefix 0 into DNIS, means 013111112222

can the telco that local to the cell phone recognize the DNIS and remove the prefix 0?

[Maciej Karpinski]

No unfortunetely they can not.