Need historical reports for call records for a single phone number

[novc]

I am trying to get call records going back one year, but I'm getting a message that says no data available from before July 1, 2013.  Can someone guide me to where I can get this information for a particular phone number, as well as an internal extension?  Any help greatly appreciated.

[Carlo Poggiarelli]

Hi Claire.

Remember that CDR has a limited volume space and the max retention is 180 Days (60 by default)

I suggest you to schedule a weekly backup of your CUCM Data in order to have always a valid configuration in case of disaster and a good backup of your CDR.

HTH

Regards

Carlo

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[Jaime Valencia]

Or you can send the flat files to a SFTP server and keep the info there for as long as you like.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Martin Gottfried]

Then, you should have some app which will process these flat files and prepare the output for you in some user-friendly form.

Try to search for a call accounting systems, e.g. follow this link to get more info about one of them: http://www.2ring.com/ca

HTH,

Martin