network out of order (38)

[Sharin Taib]

Hi all

been trying to troubleshoot this one particular phone that is having an issue. Currently on the "voice router", 4 FXO ports are connected and pointed to the same "voice gateway". this is the error that i see on the dial-peer

        Time elapsed since last clearing of voice call statistics never

        Connect Time = 2997, Charged Units = 0,

        Successful Calls = 191, Failed Calls = 169, Incomplete Calls = 0

        Accepted Calls = 32, Refused Calls = 0,

        Last Disconnect Cause is "26  ",

        Last Disconnect Text is "network out of order (38)",

from what I have seen, the configuration on both router and gateway seems to be matching each other.

I have also done a cross-match with the other 3 working POTS and found that they all are similar in the way that it's configured.

But i am still dumb-founded as to why I am getting this error.

Is there anything particular that I am missing?

[keithknowles]

Can you post your voice router config (save for any private information).

[Sharin Taib]

Hi, these are the voice related on the voice router

voice-card 0

no dspfarm

!

!

voice rtp send-recv

!

voice service voip

allow-connections h323 to h323

!

!

voice class codec 1

codec preference 1 g711ulaw

codec preference 2 g711alaw

codec preference 3 g729r8

codec preference 4 g729br8

interface Serial0/0/0

  bandwidth 256

ip address 202.80.100.100 255.255.255.252

ip nat outside

ip virtual-reassembly

load-interval 30

no keepalive

no fair-queue

serial restart-delay 0

h323-gateway voip interface

h323-gateway voip bind srcaddr 202.80.100.100

voice-port 0/2/0

timeouts interdigit 3

station-id number 614

caller-id enable

!

voice-port 0/2/1

timeouts interdigit 3

station-id number 615

caller-id enable

dial-peer voice 10 voip

destination-pattern .T

voice-class codec 1

session target ipv4:10.10.255.10

ip qos dscp cs5 media

dial-peer voice 5 pots

description *** Vessel 12345678 ***

destination-pattern 12345678

port 0/2/0

!

dial-peer voice 6 pots

description *** Vessel  87654321 ***

destination-pattern 87654321

port 0/2/1

[rammany19]

card-type is not configure

the D Channel is not also configure in your configuration.

and "isdn primary-ini will need to be configure on the D channel

"isdn incoming--voice voice is also needed in you config

[Sharin Taib]

Hi Rammany,

the card has 4 ports, 3 of them are working fine. changing the card type would affect the whole card, yes?

and does the D channel needed to be configured when the other ports are working?

[rammany19]

what type of card are you using?  is it FXO or T1/E1?

[Sharin Taib]

4 x FXO ports on a single card, as indicated earlier.