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Helpful
9
Replies

New phones keypad not working during call

srucker
Level 1
Level 1

I recently purchased a few 8851 and 7821 phones.  These are the first of their kind to be deployed in my environment.  Everything seems to be working great so far except for one feature.  While making a call, the keypad doesn't work.  For example, I'm trying to connect to a webex and I'm able to call the webex number but when I try to enter the conference ID, I can hear the tone of each key being pressed but webex doesn't pick up on any of the keys being pressed.  This is happening on both model phones as well as other numbers besides webex.  Is there a setting to look at to see if something is missing?

9 Replies 9

Jaime Valencia
Cisco Employee
Cisco Employee

Have you reviewed your DTMF configuration on your PSTN connection?

HTH

java

if this helps, please rate

I will check shortly.  All the rest of the phones (7942 and 7965) are working and if I switch back my old phone (7965), dialing will work correctly.

Hi there

 

Can you share the current firmware on those phones. There are some DTMF related bugs with 10.2(2), 10.3.(1) for 8800 and 11.7.1 for 7800

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

 

 

 

 

 

CUCM is version 11.5.1.14900-11 and the phones firmware is: 

 

Active Load ID: sip88xx.12-0-1SR1-1
Inactive Load ID: sip88xx.11-7-1-17

Can you access voicemail with a PIN?

Yes, accessing voicemails work as well as transferring phone calls.  It looks like only external calls are not working

Please share your GW config


Hope this Helps
Cheers
Rath!

***Please rate helpful posts***


n919-VG224-LL-1#sh run
Building configuration...


Current configuration : 8951 bytes
!
! Last configuration change at 10:46:05 CDT Mon Aug 24 2015 by bjaegf
! NVRAM config last updated at 10:46:06 CDT Mon Aug 24 2015 by bjaegf
!
version 12.4
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname n919-VG224-LL-1
!
boot-start-marker
boot-end-marker
!
logging message-counter syslog
!
aaa new-model
!
!
aaa group server radius rad_admin
server ********** auth-port 1812 acct-port 1813
deadtime 20
!
aaa authentication login default local group rad_admin
aaa authentication login admin_methods local group rad_admin
aaa authorization exec default local group rad_admin
!
!
aaa session-id common
clock timezone central -6
clock summer-time CDT recurring
ip source-route
ip cef
no ip domain lookup
ip domain name *********************
ip host ***********
ip host ***********
ip host *********
ip host ********
!
!
no ipv6 cef
!
stcapp ccm-group 1
stcapp
!
stcapp feature access-code
!
!
!
!
!
!
voice rtp send-recv
!
voice service voip
fax protocol t38 nse ls-redundancy 0 hs-redundancy 0 fallback none
fax-relay ans-disable
modem passthrough nse codec g711ulaw
!
!
!
!
!
!
!
!
!
!
!
!
!
voice-card 0
!
username admin privilege 15 secret 5 $1$1Gbz$1X3ab6OsFaJJ3VlhB6RV/0
username corebts privilege 15 secret 5 $1$PtMG$YXhXhLtwSl.1a8cjbbKJC.
username ehhs privilege 15 secret 5 $1$.4E/$IVlr9sehOXwpSaUPjRX3D.
archive
log config
hidekeys
!
!
!
!
!
interface FastEthernet0/0
description Uplink to n919-3750X-LL-1 via G3/0/48
no ip address
duplex auto
speed auto
!
interface FastEthernet0/0.500
description EHHS Management network connection
encapsulation dot1Q 500
ip address ***********
!
interface FastEthernet0/0.532
description EHHS VoIP network connection
encapsulation dot1Q 532
ip address **********
!
interface FastEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
!
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 ***********
no ip http server
ip rtcp report interval 3000
!
ip radius source-interface FastEthernet0/0
logging trap debugging
logging facility local0
logging source-interface FastEthernet0/0
logging ************
snmp-server community 4allofSSM RO
snmp-server community only4NSS RW
snmp-server community 4Edgerton RO
snmp-server ifindex persist
snmp-server trap-source FastEthernet0/0
snmp-server location Data Center
snmp-server contact Network Services
snmp-server chassis-id n919-VG224-LL-1
snmp-server enable traps snmp authentication linkdown linkup coldstart warmstart
snmp-server enable traps tty
snmp-server enable traps aaa_server
snmp-server enable traps config
snmp-server enable traps envmon
snmp-server enable traps flash insertion removal
snmp-server enable traps ospf state-change
snmp-server enable traps ospf errors
snmp-server enable traps ospf retransmit
snmp-server enable traps ospf lsa
snmp-server enable traps ospf cisco-specific state-change nssa-trans-change
snmp-server enable traps ospf cisco-specific state-change shamlink interface
snmp-server enable traps ospf cisco-specific state-change shamlink neighbor
snmp-server enable traps ospf cisco-specific errors
snmp-server enable traps ospf cisco-specific retransmit
snmp-server enable traps ospf cisco-specific lsa
snmp-server enable traps entity
snmp-server enable traps fru-ctrl
snmp-server enable traps cpu threshold
snmp-server enable traps config-copy
snmp-server enable traps ipsla
snmp-server enable traps syslog
snmp-server enable traps l2tun session
snmp-server enable traps l2tun pseudowire status
snmp-server enable traps memory bufferpeak
snmp-server enable traps event-manager
snmp-server host *******public
snmp-server host ********* public
!
radius-server host ********* auth-port 1812 acct-port 1813 key 7 010015090C525E5F364D40
radius-server deadtime 20
!
control-plane
!
!
!
voice-port 2/0
timeouts ringing infinity
caller-id enable
!
voice-port 2/1
caller-id enable
!
voice-port 2/2
timeouts ringing infinity
caller-id enable
!
voice-port 2/3
timeouts ringing infinity
caller-id enable
!
voice-port 2/4
timeouts ringing infinity
caller-id enable
!
voice-port 2/5
timeouts ringing infinity
caller-id enable
!
voice-port 2/6
timeouts ringing infinity
caller-id enable
!
voice-port 2/7
timeouts ringing infinity
caller-id enable
!
voice-port 2/8
timeouts ringing infinity
caller-id enable
!
voice-port 2/9
timeouts ringing infinity
caller-id enable
!
voice-port 2/10
timeouts ringing infinity
caller-id enable
!
voice-port 2/11
timeouts ringing infinity
caller-id enable
!
voice-port 2/12
timeouts ringing infinity
caller-id enable
!
voice-port 2/13
timeouts ringing infinity
caller-id enable
!
voice-port 2/14
timeouts ringing infinity
caller-id enable
!
voice-port 2/15
timeouts ringing infinity
caller-id enable
!
voice-port 2/16
timeouts ringing infinity
caller-id enable
!
voice-port 2/17
timeouts ringing infinity
caller-id enable
!
voice-port 2/18
timeouts ringing infinity
caller-id enable
!
voice-port 2/19
timeouts ringing infinity
caller-id enable
!
voice-port 2/20
timeouts ringing infinity
caller-id enable
!
voice-port 2/21
timeouts ringing infinity
caller-id enable
!
voice-port 2/22
timeouts ringing infinity
caller-id enable
!
voice-port 2/23
timeouts ringing infinity
caller-id enable
!
ccm-manager fallback-mgcp
ccm-manager redundant-host EHHS-CUCMPub
ccm-manager mgcp
no ccm-manager fax protocol cisco
ccm-manager music-on-hold
ccm-manager config server *************   ************
ccm-manager config
!
mgcp
mgcp call-agent ********* 2427 service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp package-capability rtp-package
mgcp package-capability sst-package
mgcp package-capability fm-package
mgcp default-package fxr-package
no mgcp package-capability res-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp rtp payload-type g726r16 static
mgcp bind control source-interface FastEthernet0/0.532
mgcp bind media source-interface FastEthernet0/0.532
!
mgcp profile default
!
sccp local FastEthernet0/0.500
sccp ccm ********** identifier 1 priority 1 version 7.0
sccp ccm ********** identifier 2 priority 2 version 7.0
sccp
!
sccp ccm group 1
bind interface FastEthernet0/0.500
associate ccm 1 priority 1
associate ccm 2 priority 2
switchback method graceful
!
!
dial-peer voice 1000200 pots
service stcapp
port 2/0
!
dial-peer voice 1000202 pots
service stcapp
port 2/2
!
dial-peer voice 1000203 pots
service stcapp
port 2/3
!
dial-peer voice 1000204 pots
service stcapp
port 2/4
!
dial-peer voice 1000205 pots
service stcapp
port 2/5
!
dial-peer voice 99926 pots
service mgcpapp
port 2/1
!
dial-peer voice 1000206 pots
service stcapp
port 2/6
!
dial-peer voice 1000207 pots
service stcapp
port 2/7
!
dial-peer voice 1000208 pots
service stcapp
port 2/8
!
dial-peer voice 1000209 pots
service stcapp
port 2/9
!
dial-peer voice 1000210 pots
service stcapp
port 2/10
!
dial-peer voice 1000211 pots
service stcapp
port 2/11
!
dial-peer voice 1000212 pots
service stcapp
port 2/12
!
dial-peer voice 1000213 pots
service stcapp
port 2/13
!
dial-peer voice 1000214 pots
service stcapp
port 2/14
!
dial-peer voice 1000215 pots
service stcapp
port 2/15
!
dial-peer voice 1000216 pots
service stcapp
port 2/16
!
dial-peer voice 1000217 pots
service stcapp
port 2/17
!
dial-peer voice 1000218 pots
service stcapp
port 2/18
!
dial-peer voice 1000219 pots
service stcapp
port 2/19
!
dial-peer voice 1000220 pots
service stcapp
port 2/20
!
dial-peer voice 1000221 pots
service stcapp
port 2/21
!
dial-peer voice 1000222 pots
service stcapp
port 2/22
!
dial-peer voice 1000223 pots
service stcapp
port 2/23
!
!
banner motd ^C
******************************************************************************
WARNING: This computer system is exclusively for authorized use by designated
personnel of SSM Health Care Corporation (SSMHC) and its affiliated
companies. By logging on,you agree to comply with SSMHC security
policies and procedures. Individuals using this computer system are subject
to having their activities audited as necessary to ensure the system's
stability, availability, security and appropriateness of use.
******************************************************************************
^C
!
line con 0
session-timeout 60 output
exec-timeout 60 0
privilege level 15
login authentication admin_methods
transport preferred none
line aux 0
login authentication admin_methods
line vty 0 4
session-timeout 60 output
exec-timeout 60 0
privilege level 15
login authentication admin_methods
transport preferred none
!
ntp server ********
end

 

n919-VG224-LL-1#sh run
Building configuration...


Current configuration : 8951 bytes
!
! Last configuration change at 10:46:05 CDT Mon Aug 24 2015 by bjaegf
! NVRAM config last updated at 10:46:06 CDT Mon Aug 24 2015 by bjaegf
!
version 12.4
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname n919-VG224-LL-1
!
boot-start-marker
boot-end-marker
!
logging message-counter syslog
!
aaa new-model
!
!
aaa group server radius rad_admin
server ********** auth-port 1812 acct-port 1813
deadtime 20
!
aaa authentication login default local group rad_admin
aaa authentication login admin_methods local group rad_admin
aaa authorization exec default local group rad_admin
!
!
aaa session-id common
clock timezone central -6
clock summer-time CDT recurring
ip source-route
ip cef
no ip domain lookup
ip domain name ***************
ip host ***********
ip host ***********
ip host *********
ip host ********
!
!
no ipv6 cef
!
stcapp ccm-group 1
stcapp
!
stcapp feature access-code
!
!
!
!
!
!
voice rtp send-recv
!
voice service voip
fax protocol t38 nse ls-redundancy 0 hs-redundancy 0 fallback none
fax-relay ans-disable
modem passthrough nse codec g711ulaw
!
!
!
!
!
!
!
!
!
!
!
!
!
voice-card 0
!
username admin privilege 15 secret 5 $1$1Gbz$1X3ab6OsFaJJ3VlhB6RV/0
username corebts privilege 15 secret 5 $1$PtMG$YXhXhLtwSl.1a8cjbbKJC.
username ehhs privilege 15 secret 5 $1$.4E/$IVlr9sehOXwpSaUPjRX3D.
archive
log config
hidekeys
!
!
!
!
!
interface FastEthernet0/0
description Uplink to n919-3750X-LL-1 via G3/0/48
no ip address
duplex auto
speed auto
!
interface FastEthernet0/0.500
description EHHS Management network connection
encapsulation dot1Q 500
ip address ***********
!
interface FastEthernet0/0.532
description EHHS VoIP network connection
encapsulation dot1Q 532
ip address **********
!
interface FastEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
!
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 ***********
no ip http server
ip rtcp report interval 3000
!
ip radius source-interface FastEthernet0/0
logging trap debugging
logging facility local0
logging source-interface FastEthernet0/0
logging ************
snmp-server community 4allofSSM RO
snmp-server community only4NSS RW
snmp-server community 4Edgerton RO
snmp-server ifindex persist
snmp-server trap-source FastEthernet0/0
snmp-server location Data Center
snmp-server contact Network Services
snmp-server chassis-id n919-VG224-LL-1
snmp-server enable traps snmp authentication linkdown linkup coldstart warmstart
snmp-server enable traps tty
snmp-server enable traps aaa_server
snmp-server enable traps config
snmp-server enable traps envmon
snmp-server enable traps flash insertion removal
snmp-server enable traps ospf state-change
snmp-server enable traps ospf errors
snmp-server enable traps ospf retransmit
snmp-server enable traps ospf lsa
snmp-server enable traps ospf cisco-specific state-change nssa-trans-change
snmp-server enable traps ospf cisco-specific state-change shamlink interface
snmp-server enable traps ospf cisco-specific state-change shamlink neighbor
snmp-server enable traps ospf cisco-specific errors
snmp-server enable traps ospf cisco-specific retransmit
snmp-server enable traps ospf cisco-specific lsa
snmp-server enable traps entity
snmp-server enable traps fru-ctrl
snmp-server enable traps cpu threshold
snmp-server enable traps config-copy
snmp-server enable traps ipsla
snmp-server enable traps syslog
snmp-server enable traps l2tun session
snmp-server enable traps l2tun pseudowire status
snmp-server enable traps memory bufferpeak
snmp-server enable traps event-manager
snmp-server host *******public
snmp-server host ********* public
!
radius-server host ********* auth-port 1812 acct-port 1813 key 7 010015090C525E5F364D40
radius-server deadtime 20
!
control-plane
!
!
!
voice-port 2/0
timeouts ringing infinity
caller-id enable
!
voice-port 2/1
caller-id enable
!
voice-port 2/2
timeouts ringing infinity
caller-id enable
!
voice-port 2/3
timeouts ringing infinity
caller-id enable
!
voice-port 2/4
timeouts ringing infinity
caller-id enable
!
voice-port 2/5
timeouts ringing infinity
caller-id enable
!
voice-port 2/6
timeouts ringing infinity
caller-id enable
!
voice-port 2/7
timeouts ringing infinity
caller-id enable
!
voice-port 2/8
timeouts ringing infinity
caller-id enable
!
voice-port 2/9
timeouts ringing infinity
caller-id enable
!
voice-port 2/10
timeouts ringing infinity
caller-id enable
!
voice-port 2/11
timeouts ringing infinity
caller-id enable
!
voice-port 2/12
timeouts ringing infinity
caller-id enable
!
voice-port 2/13
timeouts ringing infinity
caller-id enable
!
voice-port 2/14
timeouts ringing infinity
caller-id enable
!
voice-port 2/15
timeouts ringing infinity
caller-id enable
!
voice-port 2/16
timeouts ringing infinity
caller-id enable
!
voice-port 2/17
timeouts ringing infinity
caller-id enable
!
voice-port 2/18
timeouts ringing infinity
caller-id enable
!
voice-port 2/19
timeouts ringing infinity
caller-id enable
!
voice-port 2/20
timeouts ringing infinity
caller-id enable
!
voice-port 2/21
timeouts ringing infinity
caller-id enable
!
voice-port 2/22
timeouts ringing infinity
caller-id enable
!
voice-port 2/23
timeouts ringing infinity
caller-id enable
!
ccm-manager fallback-mgcp
ccm-manager redundant-host EHHS-CUCMPub
ccm-manager mgcp
no ccm-manager fax protocol cisco
ccm-manager music-on-hold
ccm-manager config server *************   ************
ccm-manager config
!
mgcp
mgcp call-agent ********* 2427 service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp package-capability rtp-package
mgcp package-capability sst-package
mgcp package-capability fm-package
mgcp default-package fxr-package
no mgcp package-capability res-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp rtp payload-type g726r16 static
mgcp bind control source-interface FastEthernet0/0.532
mgcp bind media source-interface FastEthernet0/0.532
!
mgcp profile default
!
sccp local FastEthernet0/0.500
sccp ccm ********** identifier 1 priority 1 version 7.0
sccp ccm ********** identifier 2 priority 2 version 7.0
sccp
!
sccp ccm group 1
bind interface FastEthernet0/0.500
associate ccm 1 priority 1
associate ccm 2 priority 2
switchback method graceful
!
!
dial-peer voice 1000200 pots
service stcapp
port 2/0
!
dial-peer voice 1000202 pots
service stcapp
port 2/2
!
dial-peer voice 1000203 pots
service stcapp
port 2/3
!
dial-peer voice 1000204 pots
service stcapp
port 2/4
!
dial-peer voice 1000205 pots
service stcapp
port 2/5
!
dial-peer voice 99926 pots
service mgcpapp
port 2/1
!
dial-peer voice 1000206 pots
service stcapp
port 2/6
!
dial-peer voice 1000207 pots
service stcapp
port 2/7
!
dial-peer voice 1000208 pots
service stcapp
port 2/8
!
dial-peer voice 1000209 pots
service stcapp
port 2/9
!
dial-peer voice 1000210 pots
service stcapp
port 2/10
!
dial-peer voice 1000211 pots
service stcapp
port 2/11
!
dial-peer voice 1000212 pots
service stcapp
port 2/12
!
dial-peer voice 1000213 pots
service stcapp
port 2/13
!
dial-peer voice 1000214 pots
service stcapp
port 2/14
!
dial-peer voice 1000215 pots
service stcapp
port 2/15
!
dial-peer voice 1000216 pots
service stcapp
port 2/16
!
dial-peer voice 1000217 pots
service stcapp
port 2/17
!
dial-peer voice 1000218 pots
service stcapp
port 2/18
!
dial-peer voice 1000219 pots
service stcapp
port 2/19
!
dial-peer voice 1000220 pots
service stcapp
port 2/20
!
dial-peer voice 1000221 pots
service stcapp
port 2/21
!
dial-peer voice 1000222 pots
service stcapp
port 2/22
!
dial-peer voice 1000223 pots
service stcapp
port 2/23
!
!
banner motd ^C
******************************************************************************
WARNING: This computer system is exclusively for authorized use by designated
personnel of SSM Health Care Corporation (SSMHC) and its affiliated
companies. By logging on,you agree to comply with SSMHC security
policies and procedures. Individuals using this computer system are subject
to having their activities audited as necessary to ensure the system's
stability, availability, security and appropriateness of use.
******************************************************************************
^C
!
line con 0
session-timeout 60 output
exec-timeout 60 0
privilege level 15
login authentication admin_methods
transport preferred none
line aux 0
login authentication admin_methods
line vty 0 4
session-timeout 60 output
exec-timeout 60 0
privilege level 15
login authentication admin_methods
transport preferred none
!
ntp server ********
end