03-04-2015 04:55 AM - edited 03-17-2019 02:12 AM
Hi Guys, in need of a little help, i'm trying to install a NME-CUE into a CISCO3845 but the card is showing as disabled
Installed c3845-spservicesk9-mz.150-1.M10.bin and PVDM2-64
Slot 1:
Integrated Service Engine Port adapter, 1 port
Port adapter is disabled
Port adapter insertion time unknown
EEPROM contents at hardware discovery:
Hardware Revision : 1.0
Part Number : 73-10371-02
Top Assy. Part Number : 800-29801-01
Board Revision : A0
Deviation Number : 102999
Fab Version : 01
PCB Serial Number : FOC13232JXF
RMA Test History : 00
RMA Number : 0-0-0-0
RMA History : 00
Product (FRU) Number : NME-CUE
Version Identifier : V01
CLEI Code : IPUIA6NRAA
EEPROM format version 4
EEPROM contents (hex):
0x00: 04 FF 40 04 F8 41 01 00 82 49 28 83 02 C0 46 03
0x10: 20 00 74 69 01 42 41 30 88 00 01 92 57 02 01 C1
0x20: 8B 46 4F 43 31 33 32 33 32 4A 58 46 03 00 81 00
0x30: 00 00 00 04 00 CB 87 4E 4D 45 2D 43 55 45 89 56
0x40: 30 31 20 D9 03 40 C1 CB C6 8A 49 50 55 49 41 36
0x50: 4E 52 41 41 FF FF FF FF FF FF FF FF FF FF FF FF
0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
any ideas on where to go from here
Many Thanks
Solved! Go to Solution.
03-04-2015 09:45 PM
It seems like issue with the CUE. But lets work it out step by step:
1) If you haven't configured the Router\CUE interface, please enable it and try to access CUE or check the CUE status from the router CLI. Here is a quick reference guide:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_0/install/Install/nuinstall.html
Do not forget to configure static route pointing CUE ip address to the CUE interface.
Let me know whats the output.
2) If nothing helps in step 1, your only option would be to reseat the CUE module and try in a different slot. Make sure to reboot the router. (as I think its not hot swappable)
3) If nothing above helps, then most probably time for RMA.
Apart from above, was it a working setup or you bought it second hand?
Can you also post an output of sh inventory?
-Terry
Please rate all helpful posts and mark the thread as answered if you have no other queries.
03-04-2015 09:45 PM
It seems like issue with the CUE. But lets work it out step by step:
1) If you haven't configured the Router\CUE interface, please enable it and try to access CUE or check the CUE status from the router CLI. Here is a quick reference guide:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_0/install/Install/nuinstall.html
Do not forget to configure static route pointing CUE ip address to the CUE interface.
Let me know whats the output.
2) If nothing helps in step 1, your only option would be to reseat the CUE module and try in a different slot. Make sure to reboot the router. (as I think its not hot swappable)
3) If nothing above helps, then most probably time for RMA.
Apart from above, was it a working setup or you bought it second hand?
Can you also post an output of sh inventory?
-Terry
Please rate all helpful posts and mark the thread as answered if you have no other queries.
03-05-2015 01:52 AM
Thanks Terry, very strange i rebooted the router this morning and the CUE has come online, thanks for the help
03-05-2015 01:56 AM
No Problems mate - glad to hear that!
-Terry
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide