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No caller ID/calling number received from the analog gsm gateway and dtmf issue

ccg-collab1
Level 2
Level 2

Hi All,

 

We have an Analog GSM Gateway currently connected to the Voice Gateway via FXO Port. Once we are calling the Number on the GSM Gateway which has a incoming configuration on the Voice Gateway to CUCM, caller ID/calling number is unknown. This number on the GSM Gateway is also routed to the IVR in uccx however we are encountering an issue wherein we cannot successfully input the selection (DTMF issue)

 

I tried to debug the incoming call using debug vpm signal to see the caller id and we got this error or information below:

Aug 22 07:09:48.041: htsp_process_event: [0/1/0, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
Aug 22 07:09:48.041: htsp_timer - 125 msec
Aug 22 07:09:48.169: htsp_process_event: [0/1/0, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
Aug 22 07:09:48.169: htsp_timer - 10000 msec
Aug 22 07:09:48.169: htsp_timer_stop3 htsp_setup_ind
Aug 22 07:09:48.169: [0/1/0] get_fxo_caller_id:Caller ID receive failed. parseCallerIDString:no data.
Aug 22 07:09:48.169: [0/1/0] get_local_station_id calling num= calling name= calling time=08/22 15:09 orig called=
Aug 22 07:09:48.173: htsp_process_event: [0/1/0, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
Aug 22 07:09:48.173: fxols_wait_setup_ack:
Aug 22 07:09:48.173: htsp_timer - 6000 msec
Aug 22 07:09:48.173: [0/1/0] htsp_start_caller_id_rx:Mode BELLCORE. Alerting 0x1
Aug 22 07:09:48.173: htsp_process_event: [0/1/0, FXOLS_PROCEEDING, E_HTSP_SETUP_ACK]
Aug 22 07:09:48.173: htsp_process_event: [0/1/0, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect
Aug 22 07:09:48.173: [0/1/0] htsp_stop_caller_id_rx. message length 0
Aug 22 07:09:48.173: [0/1/0] set signal state = 0xC timestamp = 0
Aug 22 07:09:48.173: htsp_timer_stop
Aug 22 07:09:48.181: htsp_process_event: [0/1/0, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
Aug 22 07:09:48.181: htsp_call_bridged invoked
Aug 22 07:09:48.181: htsp_process_event: [0/1/0, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
Aug 22 07:09:48.377: htsp_process_event: [0/1/0, FXOLS_CONNECT, E_DSP_SIG_0100]fxols_normal_battery
Aug 22 07:09:48.377: htsp_timer_stop2
Aug 22 07:09:55.409: htsp_timer_stop3

 

When we also debugging the calls to get the dtfm information when selecting during the IVR, we no digits was sent to the voice gateway coming from the GSM Gateway.

 

Appreciate your helf here. Kindly see the configuration of the voice gateway below:

Current configuration : 10463 bytes
!
! Last configuration change at 15:05:34 MLA Tue Aug 22 2017
! NVRAM config last updated at 15:05:34 MLA Tue Aug 22 2017
!
version 15.4
service tcp-keepalives-in
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname VG01
!
boot-start-marker
boot-end-marker
!
aqm-register-fnf
!
card type e1 0 0
logging buffered 51200 warnings
!
no aaa new-model
clock timezone MLA 8 0
network-clock-participate wic 0
network-clock-select 1 E1 0/0/0
network-clock-select 2 E1 0/0/1
!
no ip source-route
!
!
!
!
!
!
no ip bootp server
no ip domain lookup
ip name-server 172.16.20.22
ip cef
no ipv6 cef
multilink bundle-name authenticated
!
!
!
!
isdn switch-type primary-4ess
!
!
trunk group HARI-FXO
hunt-scheme longest-idle
!
!
crypto pki trustpoint TP-self-signed-3443737736
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-3443737736
revocation-check none
rsakeypair TP-self-signed-3443737736
!
!
crypto pki certificate chain TP-self-signed-3443737736
certificate self-signed 01
3082022B 30820194 A0030201 02020101 300D0609 2A864886 F70D0101 05050030
31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 33343433 37333737 3336301E 170D3134 30383330 30393134
30305A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D33 34343337
33373733 3630819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
81008337 C025EB81 9464743E 7307E59B 47C6725F 68798463 9DF0FD6D 5C09D48D
F1E0D7AC 2D945779 663CCD9B 2B4781C1 B67F917A 220263F9 C422B091 BA423F32
05CB9BA9 3D0C8845 687A81DB 357D53EA DA732FFC 68E086E0 24FED85B 9B015729
85A20063 18D9A2B0 35B4E787 251F08F4 B20A02FA 810D3B25 0C2A7005 0FC4AD58
E5350203 010001A3 53305130 0F060355 1D130101 FF040530 030101FF 301F0603
551D2304 18301680 1439DB69 2D21D1A4 83C146B4 56300ED5 1D5DEC9B BB301D06
03551D0E 04160414 39DB692D 21D1A483 C146B456 300ED51D 5DEC9BBB 300D0609
2A864886 F70D0101 05050003 8181005F 7B538F19 8FBA46B9 84A57A0F 1E2AE3C5
A10F018D 9CF2C6BF 8BCB45A9 001A618E 105B83BD 3CD04200 0FBBFC40 0BF748FE
B982C96D 5C5223B4 678E1825 B76BA167 3E970A60 07F3F054 2982842F 443050F9
3845E1A3 BD304D82 A54C2E2B 53335AD7 773ADA65 75B17199 FA0F68C6 6ECFEF91
55E908EF 294E004E DCE23656 49EB30
quit
voice-card 0
dspfarm
dsp services dspfarm
!
!
voice call send-alert
voice rtp send-recv
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729r8
codec preference 3 g723r53
codec preference 4 g723r63
codec preference 5 g729br8
!
!
voice hunt-group 1 longest-idle
list 7701,7702,7703,7704,7705,7706,7710,7711,7712,7713,7714,7715,7716,7717,7718,7719,7720
timeout 10
pilot 8000
!
!
!
!
voice translation-rule 1
rule 1 /7.../ /028774977/
!
voice translation-rule 2
rule 1 /49../ /8000/
!
!
voice translation-profile [PLDT-INCOMING]
translate called 2
!
voice translation-profile [PLDT-OUTGOING]
translate calling 1
!
!
!
!
application
global
service alternate default
!
!
license udi pid CISCO2911/K9 sn FGL1835116U
hw-module pvdm 0/0
!
!
!
username trends privilege 15 secret 5 $1$Yo/M$CRJAdEg/l7F/39F5WH059.
!
redundancy
!
!
controller E1 0/0/0
framing NO-CRC4
pri-group timeslots 1-31 service mgcp
!
controller E1 0/0/1
pri-group timeslots 1-31 service mgcp
!
!
!
!
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
description [[ LAN INTERFACE ]]
ip address 192.168.1.14 255.255.255.0
duplex auto
speed auto
!
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
interface GigabitEthernet0/2
no ip address
shutdown
duplex auto
speed auto
!
interface Serial0/0/0:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
isdn bind-l3 ccm-manager
no cdp enable
!
interface Serial0/0/1:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
isdn bind-l3 ccm-manager
no cdp enable
!
ip forward-protocol nd
!
no ip http server
no ip http secure-server
!
ip route 0.0.0.0 0.0.0.0 192.168.1.8
!
!
!
!
control-plane
!
!
voice-port 0/0/0:15
!
voice-port 0/1/0
trunk-group HARI-FXO
cptone PH
timing hookflash-out 50
timing guard-out 1000
connection plar opx immediate 7000
description [[ GLOBE SIM - 0917 877 4977 ]]
caller-id enable
!
voice-port 0/1/1
trunk-group HARI-FXO
timing hookflash-out 50
timing guard-out 1000
connection plar opx immediate 7000
caller-id enable
!
voice-port 0/1/2
trunk-group HARI-FXO
timing hookflash-out 50
timing guard-out 1000
connection plar opx immediate 7000
caller-id enable
!
voice-port 0/1/3
trunk-group HARI-FXO
timing hookflash-out 50
timing guard-out 1000
connection plar opx immediate 7000
caller-id enable
!
voice-port 0/0/1:15
!
voice-port 0/2/0
trunk-group HARI-FXO
timing hookflash-out 50
timing guard-out 1000
connection plar opx immediate 7000
caller-id enable
!
voice-port 0/2/1
trunk-group HARI-FXO
timing hookflash-out 50
timing guard-out 1000
connection plar opx immediate 7000
caller-id enable
!
voice-port 0/2/2
trunk-group HARI-FXO
timing hookflash-out 50
timing guard-out 1000
connection plar opx immediate 7000
caller-id enable
!
voice-port 0/2/3
trunk-group HARI-FXO
timing hookflash-out 50
timing guard-out 1000
connection plar opx immediate 7000
caller-id enable
!
!
!
!
!
mgcp
mgcp call-agent 192.168.1.13 2427 service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp package-capability rtp-package
mgcp package-capability sst-package
mgcp package-capability pre-package
no mgcp package-capability res-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp fax t38 inhibit
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
sccp local GigabitEthernet0/0
sccp ccm 192.168.1.12 identifier 1 priority 1 version 7.0
sccp ccm 192.168.1.13 identifier 2 priority 2 version 7.0
sccp ip precedence 1
sccp
!
sccp ccm group 1
bind interface GigabitEthernet0/0
associate ccm 1 priority 1
associate ccm 2 priority 2
associate profile 3 register HARI-MTP
associate profile 2 register HARI-XCODE
associate profile 1 register HARI-CONF
registration retries 15
registration timeout 8
keepalive retries 7
keepalive timeout 50
connect retries 5
connect interval 1200
switchback method graceful
switchback interval 120
!
ccm-manager music-on-hold
!
ccm-manager fallback-mgcp
ccm-manager redundant-host 192.168.1.12
ccm-manager mgcp
no ccm-manager fax protocol cisco
ccm-manager config server 192.168.1.12
ccm-manager config
!
dspfarm profile 2 transcode
codec g729abr8
codec g729ar8
codec g711alaw
codec g711ulaw
codec ilbc
maximum sessions 5
associate application SCCP
!
dspfarm profile 1 conference
codec g729br8
codec g729r8
codec g729abr8
codec g729ar8
codec g711alaw
codec g711ulaw
codec ilbc
maximum sessions 3
associate application SCCP
!
dspfarm profile 3 mtp
codec g711ulaw
codec pass-through
maximum sessions software 200
associate application SCCP
!
dial-peer cor custom
name PSTN-to-SRST
name SRST-Outgoing
name CUCM-to-PSTN-Local
name CUCM-to-PSTN-NDDandMobile
name CUCM-to-PSTN-IDD
name PSTN-to-CUCM
!
!
dial-peer cor list CUCM-to-PSTN-Local
member CUCM-to-PSTN-Local
!
dial-peer cor list CUCM-to-PSTN-IDD
member CUCM-to-PSTN-IDD
!
dial-peer cor list CUCM-to-PSTN-NDDandMobile
member CUCM-to-PSTN-NDDandMobile
!
dial-peer cor list PSTN-to-SRST
member PSTN-to-SRST
!
!
dial-peer voice 11 pots
corlist outgoing CUCM-to-PSTN-Local
description [ OUTGOING CALL LEG FROM CUCM TO LOCAL PSTN ]
translation-profile outgoing [PLDT-OUTGOING]
destination-pattern 9[2-9]......
port 0/0/0:15
forward-digits 7
!
dial-peer voice 12 pots
corlist outgoing CUCM-to-PSTN-NDDandMobile
description [ SRST - OUTGOING NDD/MOBILE CALLS ]
translation-profile outgoing [PLDT-OUTGOING]
destination-pattern 9[0][2-9]T
port 0/0/0:15
!
dial-peer voice 13 pots
corlist outgoing CUCM-to-PSTN-IDD
description [ SRST - OUTGOING IDD CALLS ]
translation-profile outgoing [PLDT-OUTGOING]
destination-pattern 9[0][0]T
port 0/0/0:15
!
dial-peer voice 14 pots
corlist outgoing CUCM-to-PSTN-IDD
description [ SRST - OUTGOING IDD CALLS ]
translation-profile outgoing [PLDT-OUTGOING]
destination-pattern 9[1][89][0][0]T
port 0/0/0:15
!
dial-peer voice 15 pots
description [ PLDT - INCOMING POTS CALL LEG ]
translation-profile incoming [PLDT-INCOMING]
incoming called-number .
direct-inward-dial
port 0/0/0:15
!
dial-peer voice 99901990 pots
service mgcpapp
port 0/1/0
!
dial-peer voice 99901099 pots
service mgcpapp
port 0/1/0
!
dial-peer voice 99901991 pots
service mgcpapp
port 0/1/1
!
dial-peer voice 99901992 pots
service mgcpapp
port 0/1/2
!
dial-peer voice 99902990 pots
service mgcpapp
port 0/2/0
!
dial-peer voice 99902991 pots
service mgcpapp
port 0/2/1
!
dial-peer voice 99902993 pots
service mgcpapp
port 0/2/3
!
dial-peer voice 99901199 pots
service mgcpapp
port 0/1/1
!
dial-peer voice 99901299 pots
service mgcpapp
port 0/1/2
!
dial-peer voice 99901993 pots
service mgcpapp
port 0/1/3
!
dial-peer voice 99902099 pots
service mgcpapp
port 0/2/0
!
dial-peer voice 99902199 pots
service mgcpapp
port 0/2/1
!
dial-peer voice 99902992 pots
service mgcpapp
port 0/2/2
!
dial-peer voice 99902399 pots
service mgcpapp
port 0/2/3
!
dial-peer voice 99901399 pots
service mgcpapp
port 0/1/3
!
dial-peer voice 99902299 pots
service mgcpapp
port 0/2/2
!
!
!
!
gatekeeper
shutdown
!
!
call-manager-fallback
secondary-dialtone 9
max-conferences 8 gain -6
transfer-system full-consult
ip source-address 192.168.1.14 port 2000
max-ephones 58
max-dn 300 dual-line
system message primary HYUNDAI CUCM IN SRST MODE
moh enable-g711 "music-on-hold.au"
!
!
!
line con 0
login local
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line vty 0 4
privilege level 15
login local
transport input telnet ssh
line vty 5 15
login local
transport input none
!
scheduler allocate 20000 1000
ntp master
!
end

VG01#term no len

 

 

Thank you.

 

3 Replies 3

First of all check from TELCO if they are sending the caller-id or not, if yes and you have a card supporting caller-ID, use this command
caller-id alerting ring {1 | 2}

HTH
Regards
Abhay

Kindly rate all helpful posts !!!
Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle

Hi Abhay,

 

I believe, the telco is sending the caller ID since this is just a SIM Card Mobile number that was inserted in the GSM Gateway. We will try to add the command caller-id alerting ring {1 | 2} and make some test call and debug again. Thank you.

Sure, keep this thread posted.
Regards
Abhay
Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle