No CDR records

[ron_fourie]

Hi All,

Wondering if someone are able to help me. Below is the situation.

We have a handset registered with CUCM as extn:2000.

This extn has a forward all that get activated after 16:30 everyday.

So we had an issue where extn:2000 appeared to be ringing the extn:2310 and the forward did not take place. We took the first step of unplugging the handset to rule out the fact that someone is using the handset when they shouldn't be. the results was good, and the forward all was activated before the handset was unplugged.

But the problem I have now is that there is no CDR records to show that the call forward all is still taking place for extn:2000.

Am I under the wrong impression to expect CDR records when the handset is unplugged? or should there still be a records for this. Is someone able to explain either one, as this would be greatly appreciated.

Cisco 8945 handset are in use.

CUCM version 8.6.2

Let me know if anything else is required?

Cheers,

[acampbell]

Ron,

Call Detail Records (CDR) are used to record actual calls made from devices.

If you need to find out about phones being unplugged you will need to use
the Syslogs from your CUCM servers.
These Syslogs can be seen by using RTMT.

Phone disconnections appear in the logs as "device unregisterd"

Info on deploying/using RTMT can be seen here:-
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_6_1/rtmt/rtmt.html

Regards,
Alex.
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