01-11-2010 07:41 AM - edited 03-15-2019 09:02 PM
Have noticed that entries in the Personal Address Book (PAB) cannot be deleted as there is no "Delete" softkey despite it being mentioned in the End User Guides
I have this problem on 7940, 7942, 7960 and IP Communicator so it appears to be a global problem.
Does anyone know if this is a known issue and if there is a workaround ?
01-11-2010 02:24 PM
I have had a customer complain of this before, and it turned out that the delete key is just difficult to find.
Try the following.
The procedure to delete an entry is as follows:-
Directories -->Personal Directory --> Personal Address Book --> Submit --> highlight entry to be deleted --> Select -->Edit --> More --> Delete --> OK
Let me know how you get on.
01-12-2010 01:39 AM
Thanks but when I access the PAB via the method you prescribed "Directories -->Personal Directory --> Personal Address Book --> Submit --> highlight entry to be deleted --> Select -->Edit" all I see is the following softkeys :-
"Update" "<<" "Phones" "Cancel" there is no "More" softkey and no "Delete" softkey
If I try to use the "<<" softkey to delete entries in each line then press "Update" I get an PD Error Message of "The nickname cannot be blank"
If I select "Phones" I see the following softkey set :-
"Update" "<<" "Names" "Cancel" again there is no "More" softkey and no "Delete" softkey
I can use the "<<" to delete the numbers and "Update" works ok but I still have the entry at the "Names" level.
01-12-2010 02:28 AM
Actually I think I am running in to this bug
We know we need to upgrade the CUCM version so hopefully this will resolve the problem then.
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