I hve a client claiming that when she receieved an incoming call , her phone does not ring only flash .she has no problem receiving and making calls but just no ringing tone for incoming call .
had the same "problem"! The phone user tried out the phone and pressed the DND button. DND is Do not disturb,so the ringer was off, and the status line of the phone showed DND. Just press DND a seccond time, and the ringing was back!
I am having the same problem with a customer at a new site. The users report that they went in to view the ringtones available and after that there would be no audible alert for incoming calls. I checked the settings for the ringtone and also ensured that the ringer had not been turned down. When this is happening, they go into the ringtones and the Play button reports back "key not active here". Resetting the phone fixes the problem.
I thk we have similiar issue. The user also mentioned abt setting the ringtone before it happen.I will highlight this to tac.Do update if you have more infos. Many thks,sp
Ours is the same, it is not on DND we have even reset the phone, we have checked the line status, and we have also had a new phone, still doesnt ring, it goes straight to answerphone, this has been a year we have been trying to solve it to no avail
I had this, I tried everything rang BT twice and even had a new phone sent out, only to discover in the 2nd call to BT they had to change something there end and now our phone rings
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