10-11-2021 10:56 PM
Hi,
10-13-2021 01:29 AM
It is a very typical issue. Please follow the guide lines listed in this document.
Hope it helps,
Please mark Helpful or click "accept as solution"
10-17-2021 08:56 PM
I already solved the warning of the AXL service issue with "Upload CUCM tomcat trust certs to UCCX and vice versa, and restart the tomcat services on both CUCM and UCCX".
But the call still didn't forward to other sites CUCM from outside when the call comes to IVR, just from inside can forward to other CUCM sites
Any idea of this?
10-18-2021 03:42 AM
Seems like CSS permission issues.
Make sure the CSS on the UCCX CTI ports, CTI Route points have the desired partition to reach the other site.
Suppose, if an internal user A with CSS_internal is able to call and forward other sites, then try to assign the same CSS to the UCCX CTI ports, and CTI RP.
Best practice,
You need to apply CSS to the SIP trunk(Gateway) that has access to the CTI Ports' partition.
Your CTI Ports should have access to call the destination/forwarded Extensions.
Hope it helps,
Please mark Helpful or click "accept as solution"
10-18-2021 04:23 AM
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