Not allowing me to perform the factory reset on 7940

[ATI.VoiceSupport1]

Dear Voice Expert,

Let me explain the issue. The phone is configured in the call manager and in VLAN it is up but still it shows as unknow.

i tried performing factory for 7940 phone.

1. Unplug the power cable from the phone, hold down the # key, and then plug the power cable in again. The phone begins its power up cycle.
2. Release the # key after the Speaker button is no longer lit. You should see the following message on the phone: "Reset key sequence detected
3. Press 123456789*0#
4. Its not going after this step. please help on this ASAP..................

Thank you very much for the kind help

[Chris Deren]

Does the show obtain proper IP address, and TFTP server address?

Can you browse the IP address of the phone and view its configuration from there?