Number Of Registered Media Devices Increase/Decrease

[jcastro02]

I have an alert on my monitoring tool that shows a single device registering and deregistering every minute or so. I don't see any additional information on what the device is to troubleshoot. What logs should I be looking at do determine the source of this alert? Thanks for any info.

[Deepak Mehta]

Is it a phone or gateway device or media device ?

You can check CUCM logs why the device is getting unregistered ?

Most likely loss of intermittent network connectivity can make such issues occurs but there are times when i had to upgrade a phone firmware to resolve this.thanks

[jcastro02]

I was thinking it might be a phone but the alert says " Number of registered Media Devices decreased between consecutive polls. Current monitored precanned object has decreased by 1" and then a minute later it says it has increased by 1 again.

I figured I could look in the logs somewhere but I wasn't sure which category/service/trace file type would show the information related to this alert. I'm wondering as well if firmware might be the culprit.

[pkinane]

Get the event viewer application logs and event viewer sys logs. CallManager service logs may help as well. If you send the alarm and attach said logs, I will take a look.

[jcastro02]

May  3 15:01:10 CiscoUCM local7 2 : 466983: CiscoUCM.cashmerevalleybank.com: May 03 2016 10:01:10 PM.862 UTC :  %UC_RTMT-2-RTMT_ALERT: %[AlertName=NumberOfRegisteredMediaDevicesIncreased][AlertDetail= Number of registered Media Devices increased in consecutive polls.#012Current monitored precanned object has increased by 1#012The alert is generated on Tue May 03 15:01:10 PDT 2016 on cluster StandAloneCluster.][AppID=Cisco AMC Service][ClusterID=][NodeID=CVB-11CiscoUCM]: RTMT Alert

The alert entry in the event viewer - application log seems to just show the same information. Here's one of the alerts from there. I don't see anything in the system log.

[Deepak Mehta]

You should run RTMT as administrator and in alert central -select node-Cisco syslog you should be able to find out which device getting unregistered.

otherwise go to collect files on RTMT and collect call manager and event viewer logs .thanks

[rmoore4743]

Wrong board sorry