12-05-2019 07:29 AM
I'm currently looking into some calls trying to figure which part hung up - the caller or the call recipient. I found 2 unusual examples and I'm not sure how to interpret them. I've read some threads here and they suggested that code 1 CctiLine indicates that a person hung up using an application, however, I'm not entirely sure if that's true.
Example 1 -
Caller - On Behalf of code - 1 Ccti Line
Call Recipient - On Behalf of Code - 12 Device
Example 2 -
Call Recipient- On Behalf of code - 1 Ccti Line
Caller - On Behalf of Code - 12 Device
Can anybody help me understand the above examples? What do they mean? Which party hung up, was there an error?
12-06-2019 01:32 AM
12-06-2019 01:37 AM - edited 12-06-2019 02:45 AM
Thanks for your response. How would you interpret this call:
CallOriginator - on behalf outcome - 1 CctiLine
Destination - 12 Device
What does that mean? That surely doesn't mean both hung up at the same time, does it?
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