I'm currently looking into some calls trying to figure which part hung up - the caller or the call recipient. I found 2 unusual examples and I'm not sure how to interpret them. I've read some threads here and they suggested that code 1 CctiLine indicates that a person hung up using an application, however, I'm not entirely sure if that's true.
Example 1 -
Caller - On Behalf of code - 1 Ccti Line
Call Recipient - On Behalf of Code - 12 Device
Example 2 -
Call Recipient- On Behalf of code - 1 Ccti Line
Caller - On Behalf of Code - 12 Device
Can anybody help me understand the above examples? What do they mean? Which party hung up, was there an error?
for your example : On Behalf of code - 1 CctiLine ; it depends is it for originator or destination, so here the termination is coming from CTI line, application etc, it could be the redirect request, transfer etc that you need to find from CDR itself or CCM traces.
also On Behalf of Code - 12 Device; means same the termination is because of device (ip phone).
This termination will not always means call hangs up it could be the termination because of some feature like conference, transfer, park, pickup etc