12-26-2014 04:57 AM - edited 03-18-2019 11:26 AM
Dear Expert,
I found that when I transfer a call through Intercluster Trunk (ICT) the original caller ID cannot be displayed. The scenario as below:
Phone 1 --> CUCM 1 --ICT--> CUCM A --> Phone A. Phone A can see the call is from Phone 1. Then Phone A transfer the call to Phone 2
Phone A --> CUCM A --ICT--> CUCM 1 --> Phone 2. In that case Phone 2 see the call si from Phone A instead of Phone 1.
Is there any way can keep the original caller ID through ICT?
Thanks & regards,
Ben
12-26-2014 06:32 AM
have you set the 'Calling Party Selection' to Originator on the ICT?
12-26-2014 06:59 AM
Yes, it is Originator.
12-26-2014 07:14 AM
is that the blind transfer or consultive transfer?
does the phone-2 display phone-A number after the call is connected or only during the alerting state?
12-27-2014 01:03 AM
It should be consultive transfer but normal user behavior is press the 2nd transfer key follow with the dialed extension without waiting phone-2 user answer the phone. The calling ID is phone-a after connected
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